Trainee DI Field Service Engineer

at  Ergea UK and Ireland Limited

KEY ACCOUNTABILITIES

• Troubleshoot, analyze and repair systems failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently.
• Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule.
• Support customers, Develop good customer contacts and communication
• Prioritise multiple demands, as required
• Ensure contractual Key Performance Indicators are met
• General duties to ensure operational delivery and patient safety
• Maintain accurate records
• Maintain essential stock
• Attend training courses as required attaining the required grades

QUALIFICATIONS

HNC/D Engineering or equivalent
Essential
Degree (Hons) in Engineering or equivalent
Desirable

SKILLS

Customer and quality focus
Essential
Interpersonal
Essential
Good oral and written communication
Essential
Computer skills, Microsoft Office and Equipment Database
Essential
An understanding of Risk Management generally, and the impact on medical device support
Desirable
Mechanical workshop skills
Desirable
Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
Essential
A keen interest in efficiency and innovative techniques to develop more effective working practices
Desirable

RESPONSIBILITIES

• Provide comprehensive maintenance and service for medical imaging equipment on a number of multi-vender systems.
• Provide telephone assistance and field visits where and when required throughout the assigned region and when required throughout the UK
• Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
• Provide professional and regular information to the customer on related service call.
• Build good working relationship with customers / users of the equipment.
• Collaborate with customer service and management teams to maintain company’s high service quality standards.
• In addition there will be occasional assistance needed engineering support on other modalities
• Taking care of a good company image