Trainee Solicitor

at  Poole Alcock LLP

Calling all Law graduates!!!!
Poole Alcock are pleased to announce that we are now taking applications for trainee solicitors for 2025.This is a fantastic opportunity to join a fast growing and ambitious firm and to play a key role in the delivery of excellent customer service in line with the firm’s ‘Committed to Excellence’ promise.
We welcome applications from law graduates with a 2:1 degree who can also demonstrate an enthusiasm for their own personal development and career progression as this is a position which should be seen at the first step in a rewarding legal career!
For full details please visit www.poolealcock.co.uk/careers.
We look forward to hearing from you!
Please note that all applications will only be considered if submitted on our application form along with a covering CV and letter.
All training contract positions will be based out of Poole Alcock’s Cheshire offices.
Interviews will take place on Monday 3 and Tuesday 4 March 2025.

KEY ACCOUNTABILITIES

• To communicate with clients and potential clients in a positive, professional and friendly manner
• To project a positive and professional image, including personal presentation
• To ensure that all client queries are handled efficiently and that information provided to them and any involved third parties, is accurate and timely
• To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
• To answer inbound telephone calls, assisting the caller and promptly directing then to another member of the team if appropriate
• To co-ordinate a high volume of calls during peak periods, prioritising work and situations
• To take messages where necessary and direct these to the appropriate member of staff in a timely manner
• To pass on messages to clients and third parties where appropriate
• To provide accurate information to clients and third parties
• To respect the sensitive and confidential information disclosed by clients
• To maintain good working relationships with colleagues
• To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
• To ensure the proper handover of work to colleagues covering you during periods of leave/absence
• To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• To provide general administrative support to colleagues where needed
• To prepare correspondence and documents where appropriate
• To ensure that the relevant case management systems used are updated promptly and accurately
• To ensure that client files, both paper and electronic, are organised and stored correctly and securely
• To ensure that files are kept out of public view (ie not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view
• To arrange to complete your Professional Skills Course as directed by your line manager
• To maintain each week a training diary setting out in detail the work you have carried out in the preceding week

Please refer the Job description for details