Trainee Support Analyst

at  Wolseley UK

Salary:
Competitive Salary + Bonus
So, who are we? We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

As a Trainee Support Analyst based in Ripon, you’ll be responsible for:

• Answering first line calls via phone, chat and the self-service portal to support Wolseley employees with any IT and technical issues they have
• Resolving staff technical issues
• Liaising with the team for support in more complex IT cases

And here’s what we’d like you to have:

• To have some basic IT knowledge and experience
• Experience in a customer service role. We provide exceptional service to Wolseley employees
• To be adaptable. This role is very fast paced.
• Flexibility. You may be required to work shifts. Shifts vary from 7:00am – 5:30pm.

Also, did we mention? In addition to the salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Closing date: 11/09/2

• Answering first line calls via phone, chat and the self-service portal to support Wolseley employees with any IT and technical issues they have
• Resolving staff technical issues
• Liaising with the team for support in more complex IT case