Trainee Trainer (Products & Systems)

at  Howden Life and Health

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we’ve focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

REQUIREMENTS

• Persuasive and enthusiastic communicator
• HR or L&D degree or equivalent
• Ability to challenge processes and provide insight into how changes impact people and performance
• Confident presenting to individuals and groups
• Ability to interpret the most suitable training or coaching initiative even when working with incomplete data, knowing that changes or updates may need to be implemented
• Flexibility, adaptability and the ability to work well under pressure
• Excellent organisation and prioritisation skills and the ability to manage own workload
• Attention to detail and ability to work on own initiative

• To be an expert on Howden Life & Health products, systems and processes
• To deliver first class new recruits back to their teams ensuring they add value from their first client interaction through demonstration of their product, system and process knowledge and ability
• To support management when knowledge, systems or sales underperformance has been identified through coaching to improve performance
• Act as a reference point for change initiatives on how changes will impact people and processes and support the implementation of changes through the appropriate training or coaching initiative
• Design, create and keep training material, including e-learning modules up to date
• Collate and report on training
• Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
• Comply with Howden Life & Health data protection policy and in particular the obligation to keep all data safe, asking for clarification on any point that is not understood
• Any other reasonable tasks and functions that the business deem necessary
  What do we offer in return?
  A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
  And we know that separate home and work lives don’t really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work – and vice versa. That’s why we do our best to support our people in every aspect of their lives.
  Diversity and Inclusion
  At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
  Our successes have all come from someone brave enough to try something new
  We support each other, in the small everyday moments and the bigger challenges
  We are determined to make a positive difference, at work and beyond
  We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
  Reasonable adjustments
  We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
  If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
  *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
  Our sustainability promise
  We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
  This is a Hybrid based role which will require flexibility to be in the office for training / induction requirements .