Trainee White Goods Engineer

at  Currys

BE THE HERO IN THE VAN, THE SAVIOUR OF SANITY, AND THE KNIGHT IN SHINING ARMOUR FOR HOME APPLIANCES EVERYWHERE! EMBRACE THE THRILLING LIFE OF A WHITE GOODS ENGINEER!

Cumbernauld
Glasgow Customer Service Centre (LM0004)
Permanent
Full Time
Grade 3
Salary - £28,000 - £34,000 per annum depending on experience plus quarterly bonus
Shift Pattern - Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis)

NO SUNDAYS!

At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!
As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!
A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important.
You’ll learn how to work your magic to keep customers’ appliances in tip-top condition. Whether it’s installing, diagnosing faults, or making a vital repair, you’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• First-class induction and on-going learning
• Performance related bonus paid quarterly
• Product discounts on the latest tech
• A range of wellbeing initiative

ROLE OVERVIEW:

As part of this role, you’ll be responsible for:

• Testing, diagnosing, and fixing white goods in our customers’ homes
• Providing and implementing technical knowledge across a range of white goods appliances
• Driving a company van and managing your own day effectively
• Building our reputation as a home services expert

Whether it’s in our customers’ homes or on the end of the phone, to be successful you’ll demonstrate excellent customer service skills and experience of engaging positively with customers.

You will need:

• Repair or installation experience which includes having worked with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
• Electrical knowledge: demonstrable basic competence both in theory and practice
• A passion for delivering great customer service
• Ability to handle heavy White Goods (washing machines, dishwashers etc)
• A full valid UK driving licence with no more than 6 penalty points

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• First-class induction and on-going learning
• Performance related bonus paid quarterly
• Product discounts on the latest tech
• A range of wellbeing initiatives