Trainer, Retail

at  Burberry

KNOWLEDGE TRANSFER:

• Training assessment score (induction: theory and practical).

JOB PURPOSE

Service excellence ambassador, responsible for inspiring and training retail associates in the field, to consistently meet expectations and bring to life the burberry service philosophy.

RESPONSIBILITIES

• Face-to-face in-store delivery of global sales associate retail training programme.
• Train and oversee performance of in-store training champions (as required).
• Support with retail academy onboarding (as required).
• Deliver local face-to-face onboarding (as required).
• Monitor training and development of new starters throughout 90 day induction period.
• With store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.
• In partnership with the store manager and regional director, observe talent and feedback on people development opportunities.
• Using knowledge of business metrics and in partnership with the store manager, identify training needs and create agile training in line with development process (as required).
• Feedback on training programmes and service initiatives to the corporate training and education team.
• Proactively gain and share knowledge of competitor brands (brand, product and services).