Training and Communications Specialist

at  Impellam Group

ESSENTIAL SKILLS/EXPERIENCE:

• MSP FieldGlass Trainer.
• Full working knowledge and ability to utilize the following software programs: Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook), Turtle, MS Project, WebEx and Visio
• Experience in a training role or having delivered training to internal or external clients.
• Instructional design and development experience.
• Ability to prioritise workloads and react according to priority.
• Previous experience in one of the following workforce solution disciplines: Managed Services and Contingent Workforce Solutions, Recruitment Process Outsourcing, Statement of Work Management Programs, Professional Services and SaaS VMS Technology

THE ROLE

We are looking for a Training and Communications Specialist to be responsible for delivering the training and communications workstream on all new projects and expansion efforts for the UK and EMEA. This includes writing effective change management communications and plans and also conducting implementation and operational training for internal and external clients .
Solutions will typically cover Contingent Worker, RPO, SOW and Headcount Tracking, whilst working in partnership with market leading Vendor Management Systems (VMS) solution providers.

KEY RESPONSIBILITIES:

• Development of training and communications plan for new implementations and existing clients.
• Conducting training for new and existing clients and team members.
• Creating and editing communications for suppliers and clients as per agreed communications plan.
• Creating training documentation which includes presentations and reference guides.
• Assessing current training and training documentation and recommending revisions in scope, format and content.
• Maintaining training materials and other tools and functions associated with training & maintaining a communication template library.
• Collating and analysing feedback to improve communication and training activities.