Training and Competency Officer

at  Close Brothers Group

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance & Leasing (CBAFL) team where you will ensure our employees in customer facing roles have the confidence and required expertise to perform their roles effectively and ethically. The primary responsibility is to develop and manage the training and competency scheme (T&C Scheme).
Working as part of the Business Engagement team, based in Wimbledon, our ideal team member will have previous experience in managing a T&C Scheme and will possess excellent communication skills.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

• Have experience managing a Training Competency Scheme
• Are experienced at setting competency objectives
• Posses an Internal Verifier qualification and / or External Verifier qualification
  We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

• Take ownership of the T&C scheme and work with business subject matter experts (SMEs) to expand the scheme to cover all customer facing roles
• Implementing tools for monitoring learning completion to include new or updated standard operating procedures
• Train, coach and support those responsible for ensuring employees remain competent, to provide them with the skills and knowledge needed to perform observation and give effective feedback
• Introducing a standard method for capturing assessment outputs and individual action plans
• Working with the Product and Data teams to develop reporting for T&C scheme training, observation completion rates and findings
• Work with the Governance team to identify potential training needs or knowledge gaps.
• Develop Key Risk Indicators, for senior managements oversight of T&C scheme outcomes