Training and Education Officer

at  Harmless CIC

IMPORTANT DATES

Deadline for applications is Friday 29th November 2024 at 12pm.
Interviews to take place on Monday 9th December 2024.

JOB DESCRIPTION

During the application process you are required to:

• Attend an interview in person.
• Give details for us to complete Reference checks.
• Complete an enhanced DBS disclosure.

Please note: In order for you to be successful in applying for the above position you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding and integrity are at the heart of what we do.
Ability to travel nationwide is an essential part of this role.

SKILLS AND ABILITIES

• Ability to deliver high quality and professional training to a variety of delegates (Essential)
• Ability to deliver a range of training packages including (but not limited to):
• PSHE workshops, (Desirable)
• specialist workshops, (Essential)
• full day and half day specialist sessions (Essential)
• Ability to deliver against agreed learning outcomes to a high standard (Essential)
• Ability to offer a service-user perspective by sharing own experiences of distress and recovery (Desirable)
• Ability to create and use PowerPoint presentations to support training delivery (Essential)
• Ability to demonstrate a broad range of delivery techniques (especially when PowerPoint is not available) (Essential)
• Excellent personable skills (Essential)
• Ability to build and maintain relationships with delegates and/or external organisations (Essential)
• Strong Presentation Skills (Essential)
• Strong written and spoken communication skills (Essential)
• Ability to develop and maintain training content in line with changes in the field of self harm, suicide prevention and mental health. (Essential)
• Ability to communicate promptly and efficiently across the Harmless team (Essential)
• Ability to work independently, with a good use of initiative and also be able to work collaboratively and openly within a team (Essential)
• Ability to ‘think outside the box’ and respond flexibly and efficiently to organisational needs (Essential)
• An understanding of the importance of confidentiality and working with confidential information (Essential)
• Ability to work in a timely manner (Essential)
• Ability to speak other languages (Desired)

KNOWLEDGE

• A broad knowledge of the self harm and suicide prevention sector in order develop and maintain training content in line with changes in the field (Desired)
• Must be competent using Microsoft (Especially PowerPoint) (Essential)

EXPERIENCE

• Experience of delivering professional training at a high standard (Essential)
• Experience of delivering developmental programmes in Mental Health (Desirable)
• Experience of using PowerPoint as a supporting delivery tool (Essential)
• Experience of delivery development training to mental health staff (Desirable)
• Experience of delivering training/teaching/workshops to children and young people (Desirable)
• Experience of delivering CPD training and/or ASIST training and/or MHFA training (Desired)
• ASIST qualified (Desired)*
• Adult MHFA qualified (Desired)*
• Youth MHFA qualified (Desired)*
• Experience of working within a Third Sector organisation (Desired)
• or willingness to gain qualification (Essential)

ABOUT US

Harmless is a Community Interest Company – CIC for short. This is a company with social aims, so we operate like a charity but with a great dedication to sustainability.
That means that whilst we seek grant and charitable funding we also operate a business (our training department) which generates income. All the money we raise then goes straight back into the operation to fund vital and life-saving services.
We have different pathways in our service, and different staff working across these pathways and these also operate in different localities.
Harmless is the registered Company responsible for managing and overseeing a variety of projects and initiatives including: The Tomorrow Project, The Harmless Academy and Fearless.

• Training sales and income generated help fund our vital support services and it is a fundamental objective of the training operation to ensure this continues. The successful candidate will be part of a dedicated team who are committed to our organisational ambition to become a fully self-funded organisation across all services. You will be expected to proactively and assertively help us achieve this objective.
• In addition, our team work passionately to ensure we have a positive influence in the field of mental health, self harm and suicide prevention by challenging stigma, raising awareness and ensuring we increase the confidence, skills and knowledge of those who support others.

This includes:

• Deliver high quality and professional training on behalf of Harmless and its associated projects to external parties including (but not limited to) external organisations, schools, professionals and carers.
• Deliver a range of training packages including (but not limited to) PSHE workshops, specialist workshops and full day and half day specialist sessions on the themes of:
• Mental health
• Self harm
• Suicide prevention
• A willingness to offer personal experience during training delivery by sharing own experiences of distress (and/or self harm) and recovery (in line with Harmless’ service user led ethos)
• To be an integral part of, and proactively contribute to, the training operation that both looks to increase revenue and reduce costs in order uphold team objectives.
• Build and maintain excellent professional relationships with delegates and/or organisations with a view to secure future training opportunities and repeat training bookings.
• To work with Harmless management and wider training team in continuously improving Harmless’ training packages and resources including (but not limited to) current content, delivery methods, course materials and handouts, booking process, designing and delivering new training packages in order to meet current demands in training, compete with other organisations and increase revenue. Including, but not limited to, helping develop and maintain training content in line with changes in the field and to the highest standard
• Deliver training against agreed learning outcomes and ensure training materials are appropriate for delegates requirements.
• Be an integral part of the training booking process and help ensure the booking ‘experience’ is efficient and effective.
• To uphold and contribute to the Harmless evaluation and data collection processes.
• Report to Harmless management regularly about the progress of training and address any issues that may arise, recording relevant statistics where required.
• Promote the work of Harmless in a positive manner and recommend sellable resources and alternative training opportunities where possible.
• To be aware of safeguarding issues that may arise and follow Harmless protocol in managing this.