Training and Learning Assistant

at  Bedfordshire Hospitals NHS Foundation Trust

Greet and Welcome students, learners and guests as soon as they arrive at the office/BBH Direct visitors to the appropriate person/office/classroom Answer, screen and forward incoming phone calls Receive, sort and distribute daily mail/deliveries To check the stock levels of refreshments, training manuals, stationery and other consumer items, keep an inventory of stock Update/Amend calendars for room bookings To set up rooms and equipment in all training areas, ensuring venues are fully prepared in advance of training sessions, and cleared and tidied after events have closed. Report/log IT issues Perform other clerical receptionist duties such as inputting, filing and copying Act as the first point of contact for Training and Learning queries for students and other learner groups, resolve if possible or pass on to relevant team member. To be competent in the operation of the elements of the ESR system related to training and e-learning. This requires accuracy and sometimes speed when inputting large volumes of data accurately e.g.
creating e-learning accounts, updating training attendance and placing enrolments. To respond to general office enquiries (phone or in person), taking ownership of queries, incidents and training requests as necessary and following these through to completion or escalation, as appropriate. To display professionalism by means of prompt and high quality communications (i.e. letters, emails and telephone conversations).
To be confident engaging with staff and students at all levels within the Trust, adjusting communication style, as appropriate, to the needs of the audience. To support the Practice Education team with administrative tasks related to training and learning Create registers for training sessions and send reminders to delegates a week prior to their session(s) Effectively file course completion records and store appropriately To ensure data accuracy and confidentiality is maintained at all times. Attend all relevant team meetings where appropriate Maintain up to date with all statutory and mandatory training requirements Support the wider Training and Learning team with duties appropriate to the grade as required. Any other duties appropriate to the grade as required ESR/ OLM Administrative Support To maintain accurate and up-to-date records of e-learning bookings, requests and completions.
Create e-learning accounts for new starters To monitor the e-learning mailbox, identifying actions required for each request and acting accordingly. To provide support for e-learning users, assisting with login problems, course enrolment enquiries and simple e-learning functionality problems. Input training and appraisal data as required

Please refer the Job description for details