TRAINING AND QA MANAGER

at  Blueion Support Services

Job Summary:
The Training and QA Manager will be responsible for developing and overseeing training programs that enhance the skills and performance of employees.
This role also involves managing the quality assurance processes to ensure that products or services meet the organization’s standards and customer expectations.
The Training and QA Manager will collaborate with various departments to identify training needs, develop training materials, conduct training sessions, and monitor the effectiveness of training initiatives. Additionally, the manager will implement and maintain QA processes to ensure continuous improvement and compliance with industry standards.

GENERAL CHARACTERISTICS AND DESIRED SKILL SET REQUIRED FOR THE TRAINING FACILITATOR ROLE:

• Good written and verbal communication skills.
• Flexibility to adapt training content and delivery methods based on the needs and learning styles of participants
• Good active listening skills.
• Attention to detail.
• Ability to work collaboratively with subject matter experts, department heads and other stakeholders.
• Creative problem-solving skills.
• Proficiency in using multimedia tools, e-learning platforms and other training technologies.
• Excellent interpersonal skills.
• Critical and creative out-of-the box thinker.
• A good history of attendance, time-keeping and general behavioral tendencies.