Training Communication Specialist - Associate

at  JPMorganChase

JOB DESCRIPTION

Our team members embrace change and are passionate about growth and collaboration. We are constantly striving to improve and better ourselves so that we may better serve our clients. If you welcome professional growth, have a curious mind and motivate yourself, you are likely a great fit for our team.
As a Training Communication Specialist within the Wholesale Lockbox Team at JPMorgan Chase, you will be adept at crafting and disseminating information to promote the Training Team’s image, mission, and objectives. You will serve as a pivotal conduit between the Training Team and Receivables Operations. Training Communication Specialist is expected to be a strategic thinker with meticulous attention to detail, works well under pressure, and meets deadlines. They will have excellent interpersonal and communication skills with the ability to multitask and adapt in a fast-paced environment.
We are looking for an enthusiastic individual to manage our external and internal communications. Strong writing and editing abilities, proficiency in various communication channels, and basic graphic design knowledge for creating engaging content is required.is required. Experience in corporate communications and project management are preferred qualities. We are constantly striving to improve and better ourselves so that we may better serve our clients. If you welcome professional growth, have a curious mind and are self-motivated, you are likely a great fit for our team.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Fast learner – can adapt and acclimate to work in a new environment in a short period of time
• Strong sense of ownership in your personal and team deliverables
• High curiosity in learning more and asking why
• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines
• An innate ability to innovate or identify and improve process efficiencies

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Required qualifications, capabilities, and skills

• Bachelor’s degree in Communications, Journalism, Public Relations or a related field (essential)
• Proficient command of English
• Excellent written and verbal communication skills
• Experience in copywriting and editing
• Highly computer literate with capability in email, MS Office and related business and communication tools
• Strategic and creative mindset
• Meticulous attention to detail
• Works well under pressure and meets tight deadlines
• Solid understanding of project management principles
• Outstanding organizational and planning abilitie

• Review and edit training content
• Develop and implement communication strategies
• Research and write email communications and content for the training SharePoint site, infographics, blogs, and newsletters
• Acquire and maintain a detailed knowledge of the company’s policies, principles, and strategies, and keep up-to-date with relevant developments
• Adhere to the firm’s style guide, ensuring that we produce a high-quality and error-free copy
• Work with key internal role-players to brainstorm content ideas in line with the operation’s strategy and in support of various brand initiatives
• Support and evaluate results of communications with the team
• Build and maintain relationships with SMEs and key external role-players

Required qualifications, capabilities, and skills

• Bachelor’s degree in Communications, Journalism, Public Relations or a related field (essential)
• Proficient command of English
• Excellent written and verbal communication skills
• Experience in copywriting and editing
• Highly computer literate with capability in email, MS Office and related business and communication tools
• Strategic and creative mindset
• Meticulous attention to detail
• Works well under pressure and meets tight deadlines
• Solid understanding of project management principles
• Outstanding organizational and planning abilities