Job Description

REQUIREMENTS

• Proficiency level in English is A MUST
• 1-2 years’ industry experience as Customer Success / trainer/ business analyst in retail or FMCG sector
• Previous experience writing documentation and procedural materials for multiple audiences
• Experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment
• Superior written and verbal communication skills, with a keen eye for detail
• Proven ability to quickly learn and understand complex topics
• Good creative and design skills

PREFERRED QUALIFICATIONS

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Ability to thrive in a fast paced, ever-changing environment
• Proficiency with Storyline, Camtasia, PPT, Photoshop, Illustrator
• Experience working with learning platforms (LMS/LXP/KMS)
  

  LI-HL1

Additional Information

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Independently gather information from subject matter experts to develop, organize, and write user guides, training materials, videos and e-learnings
• Write user-friendly designed content that meets the needs of the target audience, turning insights language that sets our users up for success
• Writing users release communication
• Create and maintain Insight/reporting use cases, flows, and analytical ideas for different educational tools
• Conduct instructor- led sessions for internal customer- facing teams (train the trainer)
• Work closely with Customer Success and product teams