Training & Implementation Manager

at  ROLLER

ABOUT ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!
At the heart of ROLLER is our team - which consists of 140+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky’s the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

WHAT YOU CAN EXPECT

• INITIAL CALL WITH OUR TALENT ACQUISITION MANAGERYou’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
• INTERVIEW WITH THE HIRING MANAGERYou’ll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
• LOOP INTERVIEWSThis is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
• OFFERIf all lights are green and the fit feel right, we’ll conduct reference checks and you’ll receive an offer to join!

ABOUT THE ROLE

We are seeking a passionate software Training & Implementation Manager to join our Customer Operations team in APAC.
You will manage the end-to-end implementation program of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and keep driving value throughout the implementation phase of the customer journey.
The Training and Implementation Manager will become an expert in our platform and use this knowledge to provide best practice advice when training customers. You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives.

WHAT YOU’LL DO

• You will be responsible for the successful onboarding of new customers across the APAC region
• Utilize strong Program Management skills to ensure implementation projects are completed on time and to a high standard
• You will become an expert in our product and apply a hands-on approach to platform configuration and implementation
• Gather requirements and configure customer accounts as per their needs
• Consult with customers to provide information about how to best use our platform for their business
• Develop strong customer relationships that promote customer retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience!
• Work with our payments team in implementing payment solutions both online & in-venue for new & existing customers