Training Manager - Bird

at  Marketstar

If you are a current employee who is interested in applying to this position, please navigate to the internal
Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.
About the Training Manager – Bird:
MarketStar is looking for a Training Manager to support our Bird team in Dublin. As a Training Manager, you will oversee a team of Sales and Product Trainers, as they assess training needs, develop educational materials, and coordinate with departmental heads to ensure the effectiveness of training initiatives. Additionally, you will be responsible for monitoring and evaluating the impact of training programs, ensuring continuous improvement and alignment with organizational goals.
Location: Leopardstown, Dublin 18

What Will You Do?

• Lead and mentor a team of training coordinators and training specialists
• Manage and coordinate with internal trainers and Bird enablement team
• Plan and execute workshops, seminars, and other training events.
• Conduct training needs analysis to identify skill gaps and training requirements across the organization
• Develop comprehensive training programs and materials that align with organizational goals and objectives
• Create or curate engaging training content, including presentations, manuals, online modules, and other instructional materials
• Develop and implement methods to evaluate the effectiveness of training programs, such as surveys, assessments, and feedback forms
• Analyze training outcomes to determine the impact on employee performance and productivity
• Partner with revenue operations and QA and use evaluation data to refine and improve training programs and strategies continuously
• Oversee the selection and implementation of training tools, technologies, and learning management systems (LMS)
• Provide ongoing development opportunities for the training team to enhance their skills and knowledge
• Collaborate with department heads, Sales, Marketing, QA, Product and other stakeholders to align training initiatives with organizational goals
• Communicate training progress and results to stakeholders and through regular reports and presentations.
• Ensure all training programs comply with industry regulations, company policies, and legal requirements.
• Develop and enforce standardized training procedures and protocols
• Stay updated on the latest trends and innovations in training and development to incorporate new methods and technologies
• Identify and implement best practices in training and development to enhance program effectiveness
• Support employee career development initiatives by providing relevant training and development opportunities
• Design and implement comprehensive onboarding programs for new hires to ensure they integrate smoothly into the organization
• Identify potential risks associated with training programs and develop strategies to mitigate them

What Will You Need to Succeed?

• 5+ years of experience in Sales Training and 1+ years of experience in leadership; experience in SaaS Sales, IT Services, or system integrator space preferred.
• BA Degree/ Undergraduate degree or equivalent experience
• Strong sales expertise including in depth knowledge of various sales methodologies (SPIN, Challenger, Sandler, Winning by Design etc)
• Experiencing designing, building and executing on training programs for dynamic teams.
• Hands-on experience in sales and ability to provide real-world examples and insights
• Exceptional communication and presentation skills, with an ability to engage an audience both in person and remotely.
• Ability to engage with and motivate sales professionals of all levels of experience and tenure
• Adaptable and dynamic
• Strong analytical and assessment skills to evaluate data, identify trends, and make strategic recommendations to drive performance and make continuous improvements.
• Highly organized and detail oriented
• Strong communication skills supported by an energetic and engaging attitude
• Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Ability to work collaboratively, partnering across the organization and with internal and external stakeholders
• Self-motivated, proactive team player with innovative ideas
• Tech-savvy with an affinity for innovative and emerging technology
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
• Fluent English Speaker with additional language a benefit
• Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at
talentsolutions@marketstar.com
for assistance.

• Lead and mentor a team of training coordinators and training specialists
• Manage and coordinate with internal trainers and Bird enablement team
• Plan and execute workshops, seminars, and other training events.
• Conduct training needs analysis to identify skill gaps and training requirements across the organization
• Develop comprehensive training programs and materials that align with organizational goals and objectives
• Create or curate engaging training content, including presentations, manuals, online modules, and other instructional materials
• Develop and implement methods to evaluate the effectiveness of training programs, such as surveys, assessments, and feedback forms
• Analyze training outcomes to determine the impact on employee performance and productivity
• Partner with revenue operations and QA and use evaluation data to refine and improve training programs and strategies continuously
• Oversee the selection and implementation of training tools, technologies, and learning management systems (LMS)
• Provide ongoing development opportunities for the training team to enhance their skills and knowledge
• Collaborate with department heads, Sales, Marketing, QA, Product and other stakeholders to align training initiatives with organizational goals
• Communicate training progress and results to stakeholders and through regular reports and presentations.
• Ensure all training programs comply with industry regulations, company policies, and legal requirements.
• Develop and enforce standardized training procedures and protocols
• Stay updated on the latest trends and innovations in training and development to incorporate new methods and technologies
• Identify and implement best practices in training and development to enhance program effectiveness
• Support employee career development initiatives by providing relevant training and development opportunities
• Design and implement comprehensive onboarding programs for new hires to ensure they integrate smoothly into the organization
• Identify potential risks associated with training programs and develop strategies to mitigate the