Training Manager

at  Complete Laboratory Solutions

OVERVIEW:

CLS is currently going through an unprecedented and exciting period of growth and development and is looking for dedicated, solutions driven team members with a flexible approach, who want to be part of the company’s continued success.
Founded in 1994, Complete Laboratory Solutions (CLS) is the highest accredited contract laboratory in Ireland, providing industry-leading sampling and analysis; and fully trained micro and analytical analysts on contract to clients in the food, environmental, medical device, biopharmaceutical, and pharmaceutical sectors.
We offer bespoke managed service solutions that give clients the option of having our expert team on-site at their own facility or outsourcing those services to us here at CLS.

JOB TITLE, SUMMARY & REPORTING LINE:

Training is a key activity within CLS and is also a growing focus as we begin to provide a broader level of training services to our client base. This appointment is critical to successfully building a structure, under which we can bring all our training activities together. This role will drive a commercial and technical awareness across all departments and support the delivery of client solutions through our range of training and/or resourcing solutions.
The Training Manager will report to the Director of Outsourcing Solutions and will be responsible for reviewing current training, designing, implementing, and managing existing and new training programs for our organisation including FlexiQ (provision of QC analysts, QA professionals, and Training Services to clients and client sites) and training of our colleagues in CLS laboratories. This role focuses on enhancing the technical and compliance-related knowledge of QC and QA analysts, maintaining high standards in service delivery, and developing training solutions for clients on both the CLS site and on client sites.
The Training Manager will lead a team of trainers, work with subject matter experts, and collaborate with internal departments to ensure that training initiatives align with business goals, meet regulatory requirements, and foster a culture of continuous learning and improvement.

Training Program Development and Delivery
Design and manage the delivery of comprehensive training programs on laboratory techniques, quality assurance, regulatory compliance and safety protocols.
Develop customized training solutions to meet the unique needs of external clients, ensuring client satisfaction and retention.
Assess training needs through surveys, focus groups, and feedback from employees and clients, adjusting programs as needed.
Internal Training
Oversee the training process for our Analysts On Contract and Quality Assurance Professionals intake from start date to placement on client site.
Manage the internal training process to ensure that it is delivered efficiently, that content is regularly reviewed and updated, that opportunities to add value through additional training are identified etc.
Identify opportunities to introduce efficiencies in training delivery through the use of technology.
Ensure that all trainers maintain required certifications and competencies, offering periodic training and assessments to support professional development and compliance.
Client Training Solutions
Lead a cross functional team to scope out and implement new training modules and laboratories to deliver modularized training for external clients both at CLS facilities and on client sites.
Develop a deep understanding of the company’s service portfolio to enable involvement in pitching to new clients and anticipatingadditional and future requirements through partnership with existing clients.
Collaborate with clients to understand their specific training requirements and develop tailored programs, either on-site or on client sites.
Act as a point of contact for clients seeking training, maintaining strong relationships and seeking feedback to improve offerings.
Quality and Compliance Assurance
Ensure that all training programs adhere to industry regulations (e.g., ISO, INAB, HPRA) and maintain the highest standards in lab practice and safety.
Conduct regular audits of training materials and practices to ensure compliance and identify areas for improvement.
Stay informed of industry developments, incorporating new methods and technologies into training programs where applicable.
Team Leadership and Development
Manage and mentor a team of trainers, overseeing workload, conducting performance evaluations, and supporting career growth.
Conduct ‘Train the Trainer’ sessions to develop the skills of the training team and ensure consistent delivery of high-quality training programs.
Promote a culture of continuous improvement within the training team, encouraging collaboration and professional development.
Training Administration and Reporting
Develop and maintain training records, tracking certifications, attendance, and feedback to ensure comprehensive documentation of all training activities.
Generate regular reports on training activities, performance metrics, and client feedback, presenting these to leadership to inform decision-making.
Manage the training budget, optimizing resources to deliver cost-effective solutions without compromising quality.