Training Manager

at  Jollibee Head office

Choose Joy! Bee our next Home Delivery Manager!
We are one of the world’s leading restaurant chains, renowned for our delicious, high-quality offerings. With a strong presence across the globe, we’re still a new player in the UK marketplace, but we’ve been waiting for the right time to bring our fried chicken, burgers, pies and joyful energy to England, Wales, and Scotland.
Whether you are at our flagship UK restaurant in central London, collecting Jolly Spaghetti at our first US drive-thru in New Jersey, dropping in for some much-craved Chickenjoy in Dubai Mall or picking up our Yumburger at one of our original restaurants in Metro Manila- you’ll soon see that the spirit of fun and family runs through our entire team. We put in the care and attention to ensuring each of our guests have a great experience and delicious food, but it all starts with having the right people in the right place with the right attitude.

JOB DESCRIPTION:

At Jollibee, we bring joy to people through our delicious food and great service. Now, we’re looking for a dynamic Home Delivery Manager to lead and drive our home delivery business across the UK. Although we are a global brand, we’re still growing our footprint in the UK—and we need you to help make our delivery channel a key part of that growth!
As Home Delivery Manager, you’ll be in charge of growing our delivery sales, profitability, and overall customer satisfaction. You will lead the day-to-day delivery operations, ensuring our guests enjoy the same quality, service, and food standards they get in-store—right at their doorsteps.
Working alongside key stakeholders in operations, marketing, and technology, you’ll also be responsible for building strong relationships with third-party delivery platforms, collaborating with them on sales-building opportunities and managing ongoing business support. You will play an essential role in making sure our delivery channel thrives and stays ahead in this fast-paced market.

WHAT YOU’LL BE DOING:

People Leadership: Lead, train, and support our instore delivery managers. You’ll be involved in delivering training programs, updating operations manuals, and ensuring all team members are certified in delivery procedures.
Food & Service Compliance (FSC): Drive excellence in all aspects of delivery, ensuring our service meets Jollibee’s high standards for quality and customer satisfaction. You’ll work with suppliers and vendors to enhance their capabilities and ensure we’re always providing the best delivery experience.
Aggregator Account Management: You’ll manage our relationships with delivery platforms like UberEats and Deliveroo, handling negotiations on commissions and collaborating on sales-boosting initiatives. You’ll also oversee the integration and management of any technology or business enablers tied to these partnerships.
Sales Growth & Marketing Collaboration: Work closely with our marketing team to develop and implement effective promotional strategies, ensuring our delivery business continues to grow. You’ll suggest new marketing initiatives, analyze sales data, and collaborate on marketing plans designed specifically for our delivery operations.
Profitability & Process Excellence: Ensure that all delivery stores meet profitability targets by analyzing sales trends and suggesting improvements. You’ll also drive innovation and process improvements to enhance the efficiency of delivery operations.