Training Manager

at  MOSAIC

QUALIFICATIONS

• Degree in Education, adult learning, facilitation/training, coaching, instructional design, or related field, or an equivalent combination of experience
• Excellent written and verbal communications skills in both French and English
• Proficiency in training content creation and instructional design including building SCORM files
• Intimate knowledge of adult learning principles and experience teaching adult audiences.
• You are a consummate researcher and learner who keeps up to speed with industry trends
• You are an innate people developer, proficient teacher, and skilled coach
• Proven track record of creating and delivering impactful and engaging training programs that meet or exceed KPIs.
• Ability to collaborate with coworkers, client stakeholders, sales managers, and customers.
• Proficient at managing multiple competing deliverables.
• Able to balance autonomy and collaboration.

PREFERRED EXPERIENCE

• Proficiency with Chromebook, Google Workspace and the Android platform.
• Experience with existing LMS platform vendors such as Intellum, Axonify and/or Halight
• Experience with experimental learning solutions, such as micro learning and/or gamified learning
• Experience utilizing AI-driven solutions to enhance and diversify content offerings.
• 5+ years experience working in the mobile phone industry.
• 3+ years experience delivering product and sales training.
• 3+ years experience with content creation and/or instructional design experience

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an Equal Opportunity Employer
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration
Position Type: Full time
Business Unit: Marketing
Salary Range: $95,000.00 - $110,000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 3155

CORE RESPONSIBILITIES OF THE MASTER TRAINER ROLE:

• Developing training strategies that maximize engagement, retention, and adoption.
• Consulting and collaborating with program stakeholders to gain a better understanding of the business needs. Ensure training is integrated into the relevant partner training programs
• Adapting and localizing training content. Conduct TTT (train-the-trainer) sessions that ensure field team members deliver high-quality training.
• Providing effective training and education to elevate the field team’s skills and service experience to support the go-to-market strategies in order to drive sales.
• Collaborating with the regional sales managers (RSMs) to support regional priorities, training assessments, projects, and business objectives.
• Leading by example to train teams on product and selling techniques. Develops new creative ways to sell and demonstrate products to work in stores to promote sales.
• Periodic traveling to support field training, events and representing the company at conferences and major events
• Providing ongoing feedback and insight to maximize retail training impact, platforms and resources
• Maintaining an in-depth technical knowledge of the mobile phone industry
• Supporting special projects and programs as needed