Training Specialist

at  MSD

Job Description

• Ensuring that all end users have the required training and support to get the most benefit from our Monitoring, Automation and Milking Intelligence solution.
• Carrying out the delivery of training and support making best use of the resources within our Animal Health team and our business partners.
• Travelling extensively across your territory area, working directly with our customers and key stakeholders.
• Driving awareness of our Animal Health Monitoring, Automation and Milking Intelligence technologies.
• Fault finding of hardware and software systems.
• Liaising, reporting and testing in conjunction with colleagues and our dealer network.
• Supporting the technical team in implementing hardware, firmware and software updates.
• Supporting sales team as required.
• Answering queries and supporting customers on the company user group Facebook page.
• Liaising with other companies to interface to drafting systems or software systems.
• Ensuring all end users, staff and business partners are aware of software improvements, new releases and new features.
• Attending shows, conferences, field days, training sessions and various sales promotion activities.
• Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days and trade shows.