Training Specialist, Warehouse Office/Stock

at  Lineage Logistics

At Lineage, helping to feed the world is more than a job - it’s a purpose we live every day. Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions; with +20,000 colleagues globally.
We are looking to hire Capability Lead Office Trainers to work across our network of UK sites.
Our Special Operations teams support the implementation of Lineage preferred warehouse management processes and systems. The special ops team consists of teams of managers and capability leads, will break down operational processes in detail, and work between warehouse operations, project management and IT to support the implementation of Lineage preferred warehouse management systems.
Working within a high performing team of specialists; you will be an expert in office and you will use your expertise to support the warehouse operation onsite by developing and delivering training; and helping to stabilise the new warehouse solution.
The role can be based anywhere in the UK; regular travel to our locations across the UK should be expected. Some travel to the US/Europe for training and learning may be required.

Duties & Responsibilities:

• The Capability Lead Office Trainer will need to be the subject matter expert (SME) in all things relating to stock, office admin, KPI’s and order processing in an 3PL environment
• Work with the onsite teams to audit the existing stock integrity and accuracy of stock on our systems alongside the procedures in place and help implement recommendations. This should include ensuring site teams follow critical receipt & dispatch processes
• Create stock office admin standard work instructions and procedures ensuring consistency across office operations
• Devise the training plan and ensure it is adhered to ensure timescales are met in relation to Go Live
• Responsible for on site training in advance of and critically during go-live ensuring site independence and adherence to process
• Work as part of a team with the warehouse and inventory capability leads to ensure findings are shared, documented and actioned
• Reviewing existing KPI’s and ensuring that Customer requirements are exceeded during the conversion process
• Due to the nature of the business at times you will be required to support ongoing operations as needed

KEY REQUIREMENTS FOR THE POSITION:

• Detailed knowledge of order entry/receipt process
• Ability to troubleshoot customer master setups
• Expert understanding of drivers of shortages and discrepancies in order processing, inventory controls and stock availability
• Proven track record of making office operations run efficiently
• Can set up all aspects of billing
• At least 5 years’ experience as a Stock Office expert
• Has a passion for training people and be able to adapt to meet the needs of the group
• Experience in implementations within the stock office of a 3PL environment
• Excellent interpersonal skills
• Advanced IT skills
• The ability to travel and work away from home for extended periods of time, especially in the run up to Go Live

• The Capability Lead Office Trainer will need to be the subject matter expert (SME) in all things relating to stock, office admin, KPI’s and order processing in an 3PL environment
• Work with the onsite teams to audit the existing stock integrity and accuracy of stock on our systems alongside the procedures in place and help implement recommendations. This should include ensuring site teams follow critical receipt & dispatch processes
• Create stock office admin standard work instructions and procedures ensuring consistency across office operations
• Devise the training plan and ensure it is adhered to ensure timescales are met in relation to Go Live
• Responsible for on site training in advance of and critically during go-live ensuring site independence and adherence to process
• Work as part of a team with the warehouse and inventory capability leads to ensure findings are shared, documented and actioned
• Reviewing existing KPI’s and ensuring that Customer requirements are exceeded during the conversion process
• Due to the nature of the business at times you will be required to support ongoing operations as neede