Transaction Banking Solutions Activation Team, Specialist (UAE nationals pr

at  Standard Chartered

JOB SUMMARY

Acts as a service partner for our clients, work together with RMs, Product Sales, Operations & other key internal stakeholders and take complete ownership of Channel Setups and trainings for our clients, solve channel issues and identify opportunities to improve overall service for client. Ensure uniform approach towards implementation of Global Client Service Model and adherence to DOIs.
About our Client Management Team
If you’re motivated by providing outstanding service to clients, then our Client Management team could be the perfect fit for you. We ensure seamless delivery for all our clients across different processes and services. You’ll learn about the whole client lifecycle and be given the opportunity to build on your specific skills and experiences to drive your career in a direction that suits you. At the same time you’ll have the autonomy you need to drive change, ensuring we are continuously innovating to develop the banking that everyone needs to thrive in the future.
About our Technology and Operations Team
Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we’re agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We’re a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.
When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

SKILLS AND EXPERIENCE

• Fluency in English and should be able to clearly communicate the BAU aspects with client and Stakeholders.
• Candidate should have experience of dealing with senior client and internal stake holders, visiting client for trainings etc.
• Candidate should have technical expertise, Systems , knowledge of interface.

QUALIFICATIONS

• Graduate with computer background

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Perform end-to-end orchestration across all processes and services managed by Cash Service Team.
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible.
• Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for clients; including internal setups.
• Deliver excellent service and advice to our clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues.
• Provide Training to clients on all Straight2bank aspects , Initiations / reporting etc. and ensure client is aware of the self-help functionalities to help reduce the incoming enquiries to the bank.
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Document archival and Token Stock Maintenance to be conducted on a periodic basis.
• Leverage on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization, and optimising channel usage, up-selling and cross-selling etc.
• Comply with Operational Risk Framework set out for CSG including but not limited to client identification, complaints and enquiry handling, SAT process.