Transactional Solutions Manager

at  Westpac New Zealand

Transactional Solutions Manager
12 month fixed term contract
Based in Britomart, Auckland
Ko mātou tēnei | Our Organisation
Westpac is New Zealand’s market leader in delivering complex payments, technology, and data solutions to corporate, business banking and government customers. We have a fantastic opportunity for a solution-oriented person who is a driver of change to join our Institutional transactional solutions team.
Mō te Tūranga | About the Role
Your core responsibility will be developing an understanding of our clients’ businesses, allowing you to design and deliver initiatives that make a material difference. You will work with both existing and new to bank clients in delivering transactional solutions and finding efficiency gains for both clients and the Bank. Working with senior management and delivery teams, you will be trusted as a subject matter expert who can deliver tangible value. You will support the transactional needs of our customers and relationship managers.

Key responsibilities include but are not limited to:

• Providing strong customer engagement around originating, scoping and delivery of well-considered client centric transactional solutions for our highly valued, Institutional customers.
• Working with customer who benefit significantly from improved payment processes, upskilling of key industry risks and mitigants, and improved working capital / operational cash conversion cycles.
• Play a key role in uplifting transactional banking knowledge and translating industry changes into practice across the Relationship Manager community.

Na tōu rourou | What will you bring?

• Proven customer management experience with business customers at various levels while being able to work in an ever-changing environment.
• Experience in taking a consultative approach to customer engagements to reframe problems to opportunities.
• Demonstrable experience in areas that may range from payments related industries to technology-based businesses or process improvement roles that have delivered end-user service experiences.
• Ability to think outside the square.

If you have a strong focus on the outcomes for your customers, with experience working in either transactional banking or merchant acquiring, this is a fantastic opportunity. You need a strong work ethic, solution/change mind-set, a keen attention to detail and enjoy working in a highly motivated team. We want to hear from you!
Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
31 October 202

• Providing strong customer engagement around originating, scoping and delivery of well-considered client centric transactional solutions for our highly valued, Institutional customers.
• Working with customer who benefit significantly from improved payment processes, upskilling of key industry risks and mitigants, and improved working capital / operational cash conversion cycles.
• Play a key role in uplifting transactional banking knowledge and translating industry changes into practice across the Relationship Manager community