Transfer Agency, Senior Associate

at  State Street Corporation

WHO WE ARE LOOKING FOR

Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management..

TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT

• Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
• Ensure an awareness of and adherence to the key TA controls at all times
• Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
• Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off

KNOWLEDGE AND COMPETENCY REQUIREMENTS

• Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.

WHY THIS ROLE IS IMPORTANT TO US

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for

WHAT YOU WILL BE RESPONSIBLE FOR

As a Transfer Agency-Senior Associate you will be

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

• To be quality driven, aiming for 100% accuracy and timeliness of delivery;
• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);
• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
• To communicate and promote the values which reinforce and support a consistent quality culture.
• To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE &L) in all tasks and interaction