TransFund Operations Research and Resolution Analyst

at  BOK Financial

Req ID: 75735
Location: Tulsa -TUL
Areas of Interest: Commercial Banking, TransFund Debit Card & Merchant Processing
Pay Transparency Salary Range: Not Available
Application Deadline: 11/29/2024
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

SUMMARY

If you are looking for a job that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you’ve come to the right place.
Headquartered in Tulsa, Oklahoma, TransFund, a business unit owned by BOK Financial, and a top-ten ATM network and debit, credit and merchant processor serving financial institutions and companies throughout the U.S. and Virgin Islands. With more than 46 years of experience in the financial services industry, TransFund delivers exceptional payment processing solutions with service, knowledge and consultation, so that clients can differentiate themselves, compete with companies of any size, and profitably expand their business.

JOB DESCRIPTION

The TransFund Operations Research & Resolution Analyst is primarily responsible for providing operational and technical support for TransFund customers (450+ Financial Institutions) within the Operations, Research & Resolutions group. This role works collaboratively across the TransFund organization and aligns with and directly supports the Network Services and Client Support operational segments to drive world class results, performance, and client satisfaction by researching and driving resolution to complex production impacting events. This role interfaces with TransFund clients, networks, processors, Visa, MasterCard, Cirrus, Plus, third-party vendors and personnel of other departments within TransFund to ensure high levels of operational service and efficiency are maintained. This position requires strong verbal and written communications/interactions on a variety of levels to include TransFund financial institution clients, vendors and processors.

EDUCATION & EXPERIENCE REQUIREMENTS

This level of knowledge is normally acquired through completion of an Associate’s Degree or higher in Business, Banking and/or Accounting related field of study and 5-10 years in an EFT processing environment or equivalent combination of education and experience.

SKILLS:

• Superior continuous improvement mindset
• Strong communication, including oral and written
• Proven organizational and relationship management skills
• Advanced knowledge of ATM, debit and credit card network processing, bank operations policies and procedures, exception processing, payments/collections, ACH and other electronic network services and operations
• Superior vendor management skills
• Strong technical aptitude with experience of technical systems
• Extremely detail-oriented and confidence to make and drive sound decisions
• Knowledge of TransFund: EFT/ATM, Debit card, Credit card, Fraud, and Chargeback systems, but not required
  BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
  Apply today and take the first step towards your next career opportunity!
  The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
  Please contact recruiting_coordinators@bokf.com with any questions

Please refer the Job description for details