Transit Operator

at  City of Mississauga

JOB SUMMARY

Do you want to help move people across the city? Do you enjoy interacting with the public in a fast-paced environment? MiWay is looking for enthusiastic individuals with a passion for customer service, safety and driving. If that’s you, then come on board! Help the public get where they need to be, by becoming a Transit Operator with MiWay.

SKILLS AND QUALIFICATIONS

• Must possess a minimum grade 12 education (Ontario Secondary School Diploma or equivalent).
• Must possess a valid, unrestricted fully-licensed Class “G” Driver’s Licence or above (or equivalent for out of province applicants) for a minimum of 3 years.
• A 3-year Driver Record (abstract) with 0 demerit points, up to 1 infraction, and no record of your licence being suspended or revoked.
• Minimum 3 years of face-to-face customer service experience in a fast-paced environment.
• Ability to work a variety of shifts including nights, weekends, holidays, and split and straight shifts in a 24 hour, 365 day operational environment.
• Must be able to meet all legislated standards governing the issuance of a CZ Licence, including the successful completion of a medical exam.
• Proven ability to understand, speak and write in English in order to communicate effectively with the public and to report on incidents involving safety and/or service.
• Strong ability to learn and use computer software applications and email.
• Demonstrated experience dealing with the public in a position which requires independent problem solving and conflict resolution.
• Must be legally entitled to work in Canada.
• A Criminal Record Check (Vulnerable Sector Screening – Level 3) provided by local police service will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a record suspension has not been granted.

APPLICATION REQUIREMENTS

At time of application, applicants are required to submit a current 3-year uncertified Driver Record (abstract) with 0 demerit points, up to 1 infraction, and no record of your licence being suspended or revoked. You must obtain your Driver Record from Service Ontario either online or in-person. No third party or CVOR Driver Records will be accepted. Driver Records must be dated within 28 days of your application. Your Driver Record (abstract) must be uploaded to the Application Documents section of your application. Please note, applicants who do not meet the criteria for the Driver Record and applicants who do not upload a Driver Record, will not be considered and will be automatically disqualified. There are no exceptions.

• Provide exceptional customer service to passengers by providing information about routes, directions and fares, while ensuring they arrive to their destination with ease.
• Safely operate a MiWay vehicle while adhering to the schedule and rules of the road; including various road, weather and traffic conditions.
• Effectively communicate with Transit Control, Supervisors and Transit Enforcement for important information.
• Perform safety inspections of the bus and report any incidents to Transit Control.
• Ensure the needs of passengers with accessible seating or mobility devices are met, and kneel the bus and deploy the accessibility ramp when necessary.
• Monitor activities on the bus to ensure safety of passengers and a positive customer experience.
• Observe payment of cash and PRESTO fares, enter data into the farebox and issue/check the validity of transfers/passes.
• Demonstrate the MiWay values of teamwork and commitment at every opportunity.