Transit Service Project Manager

at  City of Kingston

OPENING STATEMENT

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.
At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.
As staff, you play a pivotal role in enhancing people’s lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you’ll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you’ll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

POSITION SUMMARY

Reporting to the General Manager of the Kingston Transit the Transit Service Project Manager is responsible for leading initiatives develop transit service and infrastructure, performance of service and infrastructure, transit technology, and policy development, review and implementation.
The Transit Service Project Manager plays a vital role in developing plans and delivering projects to support the transit service, management of infrastructure and technology assets.
Using solid project management principles informed by data gathering, analysis, and engagement this role provides recommendations on service, scheduling, technology, and staffing requirements. This position will work closely with other municipal transit agencies, consultants, and industry partners to deliver best in class transit projects to support the goals of the transit service and City. As part of this work the Transit Service Project Manager will act as a subject matter expert for the transit operation and ensure new or upgraded projects are designed, tested, and commissioned in a sustainable manner to allow seamless integration into the operating and customer environment.
Effectively plan, budget and allocate resources to model transit service options, make recommendations, and lead the implementation of new services and modifications of existing services in line with approved plans and guidelines.
Lead and manage projects related to system upgrades, implementations, and process improvements.
Develop and manage project plans, timelines, and milestones, ensuring adherence to deadlines and budget constraints.
Coordinate with cross-functional teams, department heads, and external vendors, to ensure project success.
Manage the development of bus operator staff schedules aligned to the Collective Agreement, legislative requirements, and approved operating budget.
Plan and execute the annual capital program for transit services and infrastructure
Manage and analyze data reporting and performance monitoring in alignment with approved guidelines. Make data driven recommendations based to manage service levels, transit stops and other items.
Review and provide technical comment and support to internal departments including Engineering, Planning, and Public Works.
Respond to Council/public/passenger requests, questions, and concerns.

QUALIFICATIONS, COMPETENCIES

University or college degree in a related field such as planning, engineering, environmental studies or geography
5 years of recent and related experience in transportation planning, research and analysis, working with technology, and project management.
Requirement to hold a “G” class license

SKILLS, ABILITIES, WORK DEMANDS

Superior project management skills with an ability to apply sound project management to the implementation of service improvements in a transportation setting
Sound knowledge of transit/transportation planning principles, practices and techniques
Experiencing using transit planning systems, transit technology platforms, and transit/transportation infrastructure design and construction tools
Must have excellent communication, negotiation and conflict resolution skills with the ability to influence others
Strong, effective customer service and interpersonal skills
Ability to work in a team environment, liaise with key stakeholders and to function effectively with minimal supervision
Advanced computer skills including MS Office and transit related applications
Time management and project management skills with the ability to multi-task
Strong problem-solving skills with the ability to gather and interpret information
Strong analytical and research skills with the ability to formulate solutions to complex issues
Knowledge of related acts and legislation such as the Occupational Health & Safety Act, and the accessibility for Ontarians with Disabilities Act, 2005 and standards
Required to obtain and maintain a satisfactory criminal record check

BRÈVE DESCRIPTION DU POSTE

Reporting to the General Manager of the Kingston Transit the Transit Service Project Manager is responsible for leading initiatives develop transit service and infrastructure, performance of service and infrastructure, transit technology, and policy development, review and implementation.
The Transit Service Project Manager plays a vital role in developing plans and delivering projects to support the transit service, management of infrastructure and technology assets.
Using solid project management principles informed by data gathering, analysis, and engagement this role provides recommendations on service, scheduling, technology, and staffing requirements. This position will work closely with other municipal transit agencies, consultants, and industry partners to deliver best in class transit projects to support the goals of the transit service and City. As part of this work the Transit Service Project Manager will act as a subject matter expert for the transit operation and ensure new or upgraded projects are designed, tested, and commissioned in a sustainable manner to allow seamless integration into the operating and customer environment.
Effectively plan, budget and allocate resources to model transit service options, make recommendations, and lead the implementation of new services and modifications of existing services in line with approved plans and guidelines.
Lead and manage projects related to system upgrades, implementations, and process improvements.
Develop and manage project plans, timelines, and milestones, ensuring adherence to deadlines and budget constraints.
Coordinate with cross-functional teams, department heads, and external vendors, to ensure project success.
Manage the development of bus operator staff schedules aligned to the Collective Agreement, legislative requirements, and approved operating budget.
Plan and execute the annual capital program for transit services and infrastructure
Manage and analyze data reporting and performance monitoring in alignment with approved guidelines. Make data driven recommendations based to manage service levels, transit stops and other items.
Review and provide technical comment and support to internal departments including Engineering, Planning, and Public Works.
Respond to Council/public/passenger requests, questions, and concerns.

Please refer the Job description for details