Transition Manager

at  PIC

Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.
As Transition Manager, you will effectively collaborate with our Risk, Legal, Origination, Finance, and Operations functions within the Company to manage buy-in and buy-out pension portfolios of varying levels of complexity whilst maintaining our excellent levels of customer service to our policyholders.
The role requires the ability to build effective and collaborative working relationships with external partners to include but not limited to third party providers, advisors, Trustees and their professional advisers to ensure the seamless implementation of new business and deliver excellent customer service to our policyholders.
You will apply technical knowledge and market insights concerning the transitions portfolio and how any fluctuations may impact our policyholders, delivering strong business outcomes relating to systems, processes, and technology improvements and automation as appropriate, which deliver positive outcomes for the Company brand and market reputation as well as for our policyholders on a consistent basis.

EXPERIENCE:

• Recognised qualification in project management, change management or strong employment record of pension administration
• Experience in developing effective monitoring and quality control processes
• Experience of delivering change management projects with minimal disruption/impact to customer service levels
• Experience working in a corporate or consulting environment in a client facing capacity
• Capable and willing to work towards achieving the relevant qualification to support career development

KNOWLEDGE:

• Good technical knowledge of transition projects in the insurance industry
• Established knowledge of buy-in and buy-out pension schemes
• Excellent knowledge of Transitions processes, policies and controls
• Advanced knowledge of data analysis and interpretation
• Knowledge of working in a regulated environment

SKILLS:

• Strong organisational and communication skills
• Attention to detail and analytical skills
• Ability to persuade and influence both directly and indirectly
• Project management skills
• Ability to organize work to meet deadlines
• Ability to work within defined procedures as recommended by functional teams
• Commercial judgement
• Good working knowledge of MS Access, MS PowerPoint, MS Word

SPECIFIC ACCOUNTABILITIES ASSIGNED TO THE ROLE OF TRANSITION MANAGER WITHIN THE TRANSITIONS FUNCTION:

• Conducts thorough analysis of PIC insurance contracts, scheme benefit information and supporting data for the purposes of review and consideration at the various senior leadership meetings and Committees
• Leads on assigned transition projects from inception to completion ensuring that all objectives are met on time, within budget and in adherence to PIC policies and regulatory requirements
• Responsible for the development of comprehensive transition plans and strategies, including risk assessment, mitigation plans and continual review against objectives
• Prepare comprehensive project documentation, including project plans, status reports, action logs, risk/issue logs and post-implementation reviews reflective of the intended audience that demonstrate sound analysis and recommendations for enhancing quality control processes
• Effectively collaborates with internal business functions and external providers such as Trustees and advisors to define the project scope, goals, actions and deliverables of buy-in and buy-out pension schemes subject always to enhancing PIC’s brand and reputation and adhering to the PIC values
• Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills relevant to the Transitions department
• Keeps informed of industry trends, market developments, regulatory changes in the public and private sectors, as well as best practices related to defined benefit pension schemes by attending industry seminars, reading and sharing relevant published articles

DESIRABLE PERSONAL ATTRIBUTES ALIGNED TO WHAT SUCCESS LOOKS LIKE IN THE ROLE:

• Intellectually curious with a willingness to learn through own research.
• Strong problem-solving skills utilising consultative questioning to challenge current norms and drive change within the business function.
• Effective communicator – structures insights into clear messages and effectively engages others within business function, as well as internal stakeholders, professional and regulatory bodies.
• Innovative thinker – positive attitude to change and a willingness to embrace new ideas and techniques to improve performance.