Transition Project Manager

at  Serco Plc

Hybrid – with UK travel for meetings/visits
Full Time, Permanent
£60,000 - £70,000 per annum
Company Car + Bonus
Are you an experienced project manager with a strong background delivering complex mobilisation and transition projects? Serco, a global leader in public service delivery, is seeking a skilled Transition Project Manager to join our UK&E Growth team. In this role, you’ll take ownership of end-to-end project management, from bidding through to go-live, ensuring rigorous planning, effective programme controls, and successful project delivery. This is an ideal opportunity for a seasoned project manager looking to bring their expertise to impactful projects within a supportive and high-performing team.
As a Transition Project Manager, you’ll work closely with Principal Transition Leads and Transition Directors, guiding projects from the sales lifecycle through to delivery. This includes defining scope, setting standards, and developing plans for projects and workstreams. Your responsibilities will include programme control, RAID management, and quality assurance, as well as engaging with multiple stakeholders, from senior leaders to external partners. You’ll drive successful project outcomes while supporting continuous improvement across Serco’s portfolio.

Working across both bids and contract mobilisation & transition programmes, you will: Scope Definition and Planning: Set the standard for defining scope and developing detailed plans for projects and workstreams, ensuring alignment with customer requirements and Serco’s best practices. Risk and Issue Management: Proactively manage RAID (Risks, Assumptions, Issues, Dependencies) to mitigate potential challenges and support successful project outcomes. Programme Control and Governance: Establish and oversee programme controls, including change control, financial tracking, and progress monitoring, ensuring consistent governance across projects. Stakeholder Engagement: Build collaborative relationships with internal and external stakeholders, including senior executives and partner organisations, to ensure alignment and facilitate smooth delivery. Delivery Assurance: Lead deliverability and assurance reviews, ensuring all projects adhere to quality benchmarks and contractual standards throughout the lifecycle. Operational Readiness: Provide expertise in operational readiness and cutover planning, supporting projects in the transition to operational stages. Continuous Improvement: Drive the improvement of methodologies, tools, and templates, contributing to Serco’s knowledge base and enhancing the team’s effectiveness. Quality Management: Ensure high-quality information and deliverables are provided consistently, using data-driven insights to support governance and decision-making.
What We’re Looking For: Significant experience delivering medium to large-scale projects, ideally within an outsourcing environment. Proven track record in mobilisations, programme control, and high-pressure project delivery. In-depth knowledge of project and programme management methodologies, including PMO setup, governance, and assurance. Strong communication and organisational skills, with the ability to work collaboratively with diverse teams to achieve shared goals. Proven experience in bidding, mobilisations, and transitions. Advanced proficiency in MS Office (Project, Excel, PowerPoint, Visio); familiarity with Smartsheet, SharePoint, and Power BI is advantageous. Ability to manage and influence multiple stakeholders, including senior executives. Practitioner-level qualifications in APMP, PRINCE2, or MSP are highly desirable.
Why Serco?
At Serco, you’ll join a global organisation dedicated to delivering essential services that positively impact communities across sectors like Defence, Justice, Healthcare, and Transport. As a Transition Project Manager, you’ll lead projects that make a real difference, backed by our commitment to your growth through industry-recognised training and certification programmes. We foster a collaborative, inclusive environment where knowledge sharing and innovation thrive, offering a flexible working model that balances remote work, office time, and on-site travel for a rewarding work-life balance. Serco champions continuous improvement, values diverse perspectives, and empowers you to refine processes, methodologies, and tools that drive project success. Join us to make a meaningful impact and build a career with purpose.
What we offer: Company car. Bonus potential up to 10%. Private medical insurance. 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Flexible working options. A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss