Transitions Support Coordinator

at  Met Office

JOB SUMMARY

We’re looking for an exceptional Transitions Support Coordinator to help us make a difference to our planet.
As our Transitions Support Coordinator, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week, based in Exeter.

ESSENTIAL CRITERIA, SKILLS AND EXPERIENCE:

• Better together: Proven ability to work effectively without detailed supervision, on multiple tasks and across multiple teams, whilst knowing when to seek assistance.
• Evidence of effective planning with the ability to prioritise work to meet tight deadlines.
• Effective written and oral communication skills, including the ability to analyse information from multiple sources and provide reports in multiple formats and suitable for varying audiences.
• Expert by nature: Evidence of an understanding of the need for the governance processes and the ability to identify and implement process improvement.
• We keep evolving: Good working knowledge of SharePoint and an understanding of the importance of document management and version control, awareness of or the willingness to lean Power BI and other O365 apps
• Expert by nature: Awareness of ITIL service management principles and willingness to learn with a view to obtain appropriate qualification (such as ITIL Foundation) if required.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

YOUR KEY DUTIES

• Working as part of a team actively promote the Met Office’s Service Acceptance Policies and best practices across Observations. Ensure tasks and projects that implement changes to our observing networks comply with Release Management and Service Acceptance processes and policies.
• Support the Observations network managers with the implementation of the service mapping process (as it develops) as required.
• Review and assist with the maintenance of the Release Management controlled documentation to ensure efficient use of processes and their conformance.
• Using meteorological awareness, technical skills and knowledge check and approve documentation prior to Service Acceptance and formal release.
• Provide operational support to Stores including cover for internal stock order processing and asset management of equipment, regular asset audits and process reviews.
• Support the Head of Transition and Data Quality including maintaining the T&DQ Risk Register and providing a secretariat function for T&DQ monthly progress meetings.
• Produce monthly report (using Power BI) showing T&DQ Network Service Lifecycle activity.