Transport Coordinator (Automotive)

at  EBlock Corp

Overview:
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://www.eblock.com/en-us.
Reporting to the Transportation Supervisor, this position is responsible for placing outbound calls to carrier vendors via a qualification process, entering information into various forms, and securing pricing and equipment details, while updating information in a tracking system. Responsibilities include placing outbound calls and emails to vendors for transportation of vehicles through an RFP process, completing call logs, and entering customer information into a database.
We offer a competitive salary, paid time off, and participation in our benefits, RRSP, and life insurance programs.
Schedule: Monday-Friday. This is a remote position.
Responsibilities:

What You Will Do:

• Initiate and complete assigned ad hoc transport assignments for pricing (RFP) from lead to close
• Complete timely outbound phone calls to prequalify new carrier prospects
• Accurately type in documented phone calls into call logs and tracking systems
• Email RFP bid packages to carrier vendor prospects
• Complete timely follow up calls to meet deadlines
• Accurately update pertinent carrier information into a tracking system with equipment, contact information, contract terms, and insurance requirements
• Provide exceptional customer service to all clients seeking transportation services
• Ensure timely delivery of vehicles and communicate any delays or updates on orders to both customers and internal stakeholders
• Perform special projects as requested

Qualifications:

What You Will Need:

• Languages: English (required), French (an asset)
• Bachelor’s degree and/or College Diploma in Logistics or related field an asset
• Equivalent of 2+ years’ of work experience; experience in a customer service or a call center environment a plus
• Experience utilizing a vehicle dispatch system is an asset
• Sound knowledge of telephone etiquette with excellent interpersonal and communication skills, and pleasant and professional manner.
• Strong organizational and attention to detail skills
• Proficient in Microsoft Office

What We Offer:

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $48,500.00 - $54,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process

• Initiate and complete assigned ad hoc transport assignments for pricing (RFP) from lead to close
• Complete timely outbound phone calls to prequalify new carrier prospects
• Accurately type in documented phone calls into call logs and tracking systems
• Email RFP bid packages to carrier vendor prospects
• Complete timely follow up calls to meet deadlines
• Accurately update pertinent carrier information into a tracking system with equipment, contact information, contract terms, and insurance requirements
• Provide exceptional customer service to all clients seeking transportation services
• Ensure timely delivery of vehicles and communicate any delays or updates on orders to both customers and internal stakeholders
• Perform special projects as requeste