Transport Operations Manager

at  ONDEMAND PEOPLE

ON-DEMAND PEOPLE are urgently recruiting for a TRANSPORT OPERATIONS MANAGER for our well-respected customer based in Manchester - IMMEDIATE START.
Each of our customer’s products is individually designed to the specification of the customer, whether for professional or private needs. Our customer prides themselves on the quality of their workmanship and works closely with their customers to ensure they get exactly what they need.

SKILLS REQUIRED

· Leadership
· Communication
· Interpersonal skills
· People Management
· Team building
· Commercial awareness
· Project Management
· Decision making
· Problem-solving
· IT Literacy
· Knowledge of Microsoft Suite
· Must be CPC Qualified

ROLE PROFILE

This is a ‘hands-on leadership role’ within our company. This role is critical to our customer journey and experience and in turn our brand. We are the leading luxury brand within our sector, a matter of great pride and importance for our customers and our company
You will be responsible for leading the direction, coordination and implementation of all transport, logistics and goods movement across multiple sites. This includes organising schedules & routes, ensuring that vehicles and drivers are legally compliant, managing third-party Global shipping partners, managing costs and budgets, and ensuring that everyone within the team is fully aware of their duties

KEY RESPONSIBILITIES

· Responsible and accountable for our Operator’s License
· Customer delivery fulfilment (Home, port, other) Take the lead role in planning, costing, and allocating routes and vehicles, in coordination with our Production team while ensuring sufficient flexibility is in place to meet the varying and changing needs of customers.
· Ensure that all in-house vehicles are compliant with all legal, regulatory, and contractual requirements, where necessary escalating any identified issues recommending solutions and ensuring remedial action is taken. Develop and implement a proactive, planned, and structured approach to the maintenance of vehicles, keeping within the designated budget and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard.
· Ensuring transport staff deliver the luxury service experience appropriate to the changing needs of customers in line with relevant guidance and individual risk assessments.
· Manage and develop a team of drivers, who may be working remotely, either alone or in small teams, to deliver a high-quality service to customers.
· Responsible for the safe loading of export containers and third-party European collections ensuring Health & Safety compliance on the public highway, planning available resources, organising the workforce ensuring timeframe deadlines are upheld and documented with photographs.
· Responsible for external warehouse delivery and collection, documented with photographs.
· To take the lead in resolving unforeseen problems as they arise ensuring appropriate resolution of these and to utilise the learning to plan for future similar scenarios.
· To work as a member of the management team, undertaking delegated tasks and responsibilities in line with the emerging needs and operational requirements of the service, including where necessary the contracting out of transport provision to other transport providers.
· To ensure high standards of service delivery through the consistent application of recognised standards and established policies, procedures, and practices.
· Responsible for Health & Safety in the transport yard and during vehicle loading/unloading, documenting with photographs.
· To undertake any other duties related to the role, which may be delegated by the Customer Fulfilment Manager
· Has ownership of the transport yard operation being responsible for security, cleanliness, general maintenance and as such will police other departments that leave items and equipment in the yard, documenting with photographs.