Transportation Intake Coordinator

at  Catholic Charities Fort Worth

ARE YOU THE NEXT TRANSPORTATION INTAKE SPECIALIST?

• High school diploma or equivalent certificate, required.
• 3+ years of experience in a related field, preferred.
• Analytical thinker who proactively seeks out solutions.
• Thorough, detail oriented with ability to multitask.
• Bilingual Spanish-English a plus.
• Must have excellent written and oral communication in English.
• Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance.

SKILLS

Preferred

• Flexibility
• Documentation
• Client Support

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Schedule Client Trips
• Data Accuracy
• Strategic Scheduling
• Dispatch Support
• Client Satisfaction

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Manage client data and take reservations for transportation trips using a strong knowledge of funding sources and eligibility requirements.
• Coordinate with callers when appropriate to optimize trip times and best support our drivers.
• Support our drivers by scheduling trips in an effective and accurate way.
• Enter client data completely and accurately.
• Ensure that the client database is up-to-date, and the information is correct for every caller you speak with.
• Answer phones in a courteous manner and provide information to the caller including available services, trip confirmations, and general questions.
• Be passionate about providing the best service and experience for every caller.
• Follow up with client needs and return calls in a timely manner.
• Be diplomatic about negotiating pick up times with clients to optimize the driver’s schedules.
• Provide support to the dispatch team as needed.
• Assist dispatchers by answering client questions as they arise.
• Maintain a thorough understanding of the funding sources and eligibility requirements for rides.
• Maintain effective communication with the transportation team as a whole.