Transportation Operations Manager

at  Canada Cartage

WHY YOU’LL LOVE CANADA CARTAGE

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

POSITION SUMMARY

Transportation Operations Manager is responsible for working with the day-to-day activities of the Operations Team (Dispatch & Drivers) and our customers, to effectively implement transportation services to specialize tanker customers and to ensure that all activities are accurately recorded in the company’s transportation management system.

ALONG WITH THE FOLLOWING SKILLS & COMPETENCIES:

• Excellent leadership and analytical skills
• Exemplary customer service skills
• Ability to navigate a fast paced work environment and juggle multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to handle multiple projects and tasks
• Strong relationship building skills, both internally and externally
• Cross dock experience
• MS Office proficiency necessary

• Provide exemplary leadership and customer service in a fast paced, multi-faceted, cross dock environment
• Skilled in transportation optimization and routing
• Monitoring service levels to ensure customer expectations are met or exceeded
• Interviewing, training, developing staff skill sets and coaching for all support staff and drivers within their area of responsibility
• Scheduling and communicating with staff, including Drivers and equipment resources.
• Ensuring 24-hour shift coverage but not limited to scheduling and communication with staff.
• Assisting dispatchers or front line supervisors in troubleshooting and resolving day-to-day issues and activities.
• Ensuring dispatchers and drivers have the necessary tools to perform their job functions.
• Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.