Transportation Services Manager (Community)

at  Sprint Senior Care

ABOUT SPRINT SENIOR CARE:

We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected, and live as independently as possible.
Our Transportation service service enables clients to attend important appointments while continuing to live independently in the community. As the lead agency for Toronto Ride, SPRINT Senior Care leads a collaborative partnership of not-for-profit, community support service agencies that provide assisted door-to-door transportation.

JOB SUMMARY:

The Transportation Services Manager is responsible for overseeing the operations of the Transportation program. Primary responsibilities include leading a team of Coordinators and Drivers in meeting client transportation needs, and day-to-day operations including ride coordination and scheduling, service monitoring, client services, workforce planning, supervision, service statistics and documentation.

• Maintain and enhance respectful and helpful relationships with clients.
• Lead quality and safety initiatives and improvements for the department for clients, staff and volunteers.
• Oversee the development and maintenance of departmental standards, policies, and procedures.
• Oversee logistics of transportation service provision including communication and participation with clients, caregivers, internal agency staff/volunteers, interagency partners, and referral sources.
• Provide support and/or backup for receiving and recording client ride requests and the production of schedules for service delivery.
• Supervise assigned team of Drivers and Coordinators.
• Assess and fill current and future staffing needs.
• Work with internal and external referral sources to implement program plans.
• Assist in identifying, developing, and establishing new transportation opportunities.
• Oversee the implementation of program evaluation, quality and risk management activities.
• Support staff with the use of mobile phones and client information management system.
• Arrange regular and ad hoc department meetings, training, and events.
• Reconciling Driver Availability with Novus (Trapeze) and confirming work schedules with drivers, as needed.
• Ensure that information in client profiles and client billing is kept up to date.
• Responsible for maintenance of the program including all administrative duties associated with the department.
• Ability to work flexible hours as required.