Transportation Specialist

at  Canadian Cancer Society

Job Title: Transportation Specialist
Location: Any CCS office Work Location in British Columbia (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)
Work Model: Hybrid Work Model
Annual Salary: 4 ($52,000 - $75,000)/ year

QUALIFICATIONS:

• Post-secondary education and a minimum 2-years related experience in a client focused/fast paced environment, or the equivalent combination of education and experience
• Ability to deal with competing priorities, high volume of work, and tight deadlines.
• Highly skilled at telephone-based interactions focusing on active-listening and not visual cues to help guide the call to a successful conclusion
• Must be empathetic, compassionate, a good listener and be comfortable responding to highly emotional situations
• Excellent interpersonal, organizational and customer service skills
• Always maintain confidentiality, exhibit discretion where appropriate
• Proficient in database applications
• Advanced geographic knowledge
• Knowledge of the regional hospital systems an asset
• Ability to communicate in languages other than English is an asset.
• This role is expected to work in the office some days once the offices reopen.

• Provide exceptional service to clients and healthcare providers looking for travel or financial support to offset travel costs
• Evaluate most appropriate services for clients and complete all program registration services including information gathering, acceptance, fee collection and, when required, compassionate assessments
• While maintaining a welcoming environment for clients on the phone, input accurate client, and if required appointment data, into the transportation software
• Ensure all client and caregiver transportation data continues to be current and complete
• Facilitate financial transactions including both registrations and volunteer billing ensuring all privacy and financial policies are strictly monitored and adhered to
• For the driving program evaluate, accept, or decline all trip requests
• Produce efficient and effective schedules, minimizing the number of trips not provided
• Ensure volunteer information is up to date and availability is confirmed on regular basis
• Respond to various operational issues including re-assignments, delays, cancellations, and complaints
• Seek continuous improvement for all processes pertaining to the three Wheels of Hope programs
• Maintain and communicate current information about treatment facilities in order to support a positive experience for clients
• Ensure client confidentiality
• Highlight for clients, caregivers and health providers other services available including but not limited to the Cancer Information Healthline, CancerConnection, and the Community Services Locator
• Ensure awareness of and referral to CCS Story-Centre to highlight appropriate client or volunteer experiences
• Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations
• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
• Other duties as assigned