Travel Advisor

at  Belmond Management

As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

ABOUT US

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 46 properties. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

• Working closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
• Personalising each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams.
• Understanding the Belmond Audiences and proactively suggesting destinations, produces and experiences that match to the guest profile.
• Being a true seller and champion for all Belmond products across the portfolio, able to accurately describe, promote and convert on any product a guest wishes to book.
• Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.