Travel Consultant

at  CAA Niagara

WHO ARE WE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.
A true community partner, we could not be here without our over 155,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

REQUIREMENTS:

To be given serious consideration for this position, please ensure that you meet the following criteria:
Experience: A minimum of 2-3+ years in the Travel industry
Education: Post-Secondary education in Travel & Tourism / TICO certified / Certified Travel Counsellor (CTC) designation (An asset)
Skills: Computer illiterate is a must, and you should thrive in high-pressure environments. Success in this role requires exceptional problem-solving, troubleshooting, and attention to detail skills.
Characteristics: You should exhibit self-motivation and a genuine passion for travel and continuous learning. Building relationships should be something you enjoy, and you must possess strong interpersonal and communication skills.
Hours & Location: As a Travel Consultant, you must be able to work flexible hours, including days, evenings, and weekends on rotation. You must have the ability to work at any one of our four locations: Grimsby, St. Catharines, Welland, and Niagara Falls.
CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey

• Engage in conversations with Members/Clients to ascertain their preferred destinations, transportation choices, travel dates, financial considerations, and accommodation needs.
• Achieve sales Key Performance Indicators (KPIs) and meet other assigned performance metrics.
• Strategize, describe, organize, and promote all elements related to the travel requirements of Members/Clients.
• Address unexpected issues, complaints, or escalations and determine the appropriate actions for resolution.
• Research on various travel destinations.
• Present travel solutions to our Members/Clients that align with their vacation preferences.
• Ensure the timely and accurate completion of travel booking invoices.
• Participate in staffing CAA Niagara events that require a travel presence.
  Please note that this list may not encompass all responsibilities, and other duties may be assigned on a permanent or temporary basis as needed.