Travel Counsellor Halifax Airport (Clerk 2)

at  Province of Nova Scotia

Department: Communities, Culture, Tourism & Heritage
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 25-Jan-25 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.
Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy’s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.
For more information on Tourism Nova Scotia please visit the following link: https://tourismns.ca/

PRIMARY ACCOUNTABILITIES

Accountabilities include:

• Delivering visitor information services in-person, over the phone, and by email
• Providing customer service by helping visitors plan their travel in Nova Scotia using promotion, sales and people skills
• Assist travellers with general airport inquiries
• Using research skills to seek out information about tourism experiences, products, and services to share with visitors
• Collecting and recording visitor statistics and feedback
• Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
• Receive, lift, and store large shipments of tourism literature (up to 30 pounds) in a storage area located in basement level of airport

QUALIFICATIONS AND EXPERIENCE

To be considered for this position you possess Grade 11 plus three years tourism/customer service experience. An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism-related experience.
We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of the province while encouraging repeat visits and positive word-of-mouth marketing.
We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interviews and reference checks.

OTHER REQUIRED SKILLS INCLUDE:

• Strong listening, verbal, and written communication skills in a frontline or virtual customer service environment including email, voice, and in-person.
• Excellent computer skills, internet savvy and ability to multitask and toggle between multiple computer applications. This includes ability to use google translate or access the onsite language line quickly and efficiently.
• Ability to deliver exceptional customer service and to work cooperatively in a team environment. The work is often fast-paced and requires quick thinking to analyze problems and organize work.
• Ability to lift and carry up to 30 pounds of tourism literature (boxes).

Please refer the Job description for details