Travel Executive

at  RCSI

Reporting To: Managing Director or nominee
Location: St Stephens Green, Dublin 2
School (or department): RCSI Travel Office
Contract type/duration: Permanent, Full Time
Closing date for applications: Sunday, 17th November 2024
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World university Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well- being” in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

DESIRABLE SKILLS

§ Communication Skills: ability to communicate complex ideas
§ Self-starter with the ability to work as part of a team: Ability to operate effectively as part of a team – is cordial, tolerant and willing to help others, is co-operative and patient; shares work and information; establishes rapport, can influence and develop effective networks
§ I.T. skills: Knowledge of MS Office suite.
§ Conscientious: Have a pro-active approach to work, anticipating and resolving problems in advance; have keen attention to detail - from anticipating and addressing issues in advance to understanding requests and delivering quality work with minimal errors.
§ Flexibility: Can operate flexibly within a busy environment; can shift focus when required.
§ Customer Focus: Have strong customer service skills. Be able to communicate with a high level of initiative, tact, diplomacy and confidentiality.
§ Motivated: Display a ‘can-do’ attitude, be committed to RCSI ORI and its development; demonstrate enthusiasm and passion for the role.
We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

APPLICATION PROCESS

Please apply online with your CV and Covering Letter.
Note: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do. This ensures we can all work and learn in an environment defined by dignity and respect. Eligibility to work in Ireland is a requirement of this role, Proof of eligibility documentation will be required at a later date. Under limited and specific circumstances (research/ specialist roles) RCSI may be in a position to seek a hosting agreement and/or work permits. Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative

Specifically, the duties of the post are:
§ Use Amadeus the automated reservations and ticketing systems to secure and confirm airline, hotel, car rental and associated reservations for clients, producing airline tickets, vouchers in line with the RCSI Travel’s cost containment and business allocation policies
§ Maintain necessary controls to provide audit trails and accountability reports as required by the International Air Transport Association (IATA) and commercial airlines/ancillary services providers
§ Provide an unparalleled level of customer service to internal and external clients, along with ability to work on the retail and leisure side of the business
§ Assist the Head of Department with the implementation of new processes and procedures to ensure efficient work practices, including continually improving and maintaining in-house data systems
§ Manage client profiles to completion
§ Negotiate the best possible hotel rates nationwide
§ Provide out of hours support as required (specifically participating in emergency 24hr customer service roster)
§ Comply with statutory legislation and RCSI / Department rules and requirements in furtherance of your own and general staff welfare and safety
§ Undergo programmes of training and development as may be required from time to time.
§ Represent the best interests of the Department and the College at all times
§ Perform such other duties as may be required
Knowledge & Experience – (Essential):
§ GDS knowledge , Amadeus being preferable