Travel Operations Executive

at  Inghams Santas Lapland

The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people.
We are united by our shared passion for our exceptional brands- Inghams and Santa’s Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.
If you’re looking for a career that’s not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: £25,000
About the role:

Responsible for maintaining the communications with our suppliers using our Mythos booking system. You will liaise with multiple areas of the business and be responsible for keeping suppliers up to date with holiday booking data. This will include sending updates and requests via the system as well as booking within 3rd party websites. You will be working with our sales team to speedily resolve ex-alloc requests to help convert bookings in a timely manner. You will be working alongside the product teams to ensure that the UK based operating office processes are performed accurately and on time. You will work alongside the data loading team and will update inventory records as required from hotel updates, such as stop sales.

• Ensuring clear and concise support and communications to our suppliers and internal teams in a timely manner
• Providing effective communication of the booking status with each supplier
• Dealing with queries from our suppliers
• Amending the data set up when in an operational mode after initial inventory load
• Dealing with stops sales and providing suppliers with the booking information, querying high volume stop sale suppliers
• Maintenance of the messaging system – reservations messages and time limits
• Assisting Reservations with ad hoc room requests
• Booking the pre-bookable holiday extras in websites and updating Mythos bookings with appropriate reference numbers and details
• Supporting other area of the business as and when required
• Discussing issues with contractors to limit future problems

Am I the right person? We are looking for your application to demonstrate:

• Experience of prioritisation and time management skills
• Confidence and good communication skills
• Methodical, accurate and numerate
• Able to use Excel to an intermediate standard
• Accuracy and attention to detail is required as you will be responsible for updating data on a live system
• The ability to work under pressure and deal with difficult situations and the ability to see your way through a problem
• Time management – understanding of how to prioritise key tasks, demands and deadlines based on how the business works
• Being flexible with your time to allow for peak and quiet periods to keep ahead of demand and work load
• Excellent communication skills allowing you to be confident and when dealing with overseas suppliers
• An understanding of processes with the ability to see end to end tasks

Sustainability and responsible tourism is at our core and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inghams & Santa’s Lapland are a part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santa’s Lapland; adventure travel with Explore Worldwide; and self-guided experts, Inntravel

• Ensuring clear and concise support and communications to our suppliers and internal teams in a timely manner
• Providing effective communication of the booking status with each supplier
• Dealing with queries from our suppliers
• Amending the data set up when in an operational mode after initial inventory load
• Dealing with stops sales and providing suppliers with the booking information, querying high volume stop sale suppliers
• Maintenance of the messaging system – reservations messages and time limits
• Assisting Reservations with ad hoc room requests
• Booking the pre-bookable holiday extras in websites and updating Mythos bookings with appropriate reference numbers and details
• Supporting other area of the business as and when required
• Discussing issues with contractors to limit future problem