Travel Retail Team Leader Terminal 5 Heathrow Airport (40 Hours)

at  LOral

Travel Retail L’Oréal Groupe, Team Leader, Heathrow Airport
Fasten your seatbelts and get ready to take off to our 6th continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Paris, or Istanbul. Beauty is a key success in Travel Retail… and the business is expected to double in 10 years!
With their wide range of passenger profiles, innovative retail solutions and fantastic growth opportunities; Heathrow Airport Shops are the Flagships for L’Oréal Travel Retail!
When you love your work and the people you work with, amazing things happen…
Freedom to go beyond, that’s the beauty of L’Oréal.
Are you passionate about beauty? Do you love making people feel amazing? Are you an inspiring leader? Then we would love to connect with you!
Your Mission…
Your mission is to empower individuals with our powerful, luxurious, cutting-edge products in Cosmetics, Fragrance and Skincare, in our award-winning brands. Immersing your customers in memorable and genuine experiences, developing personal connections to build trust and loyalty.

Key Responsibilities…

• Implement, develop and track the exceptional customer service experience across their team. Make sure all BAs are brand ambassadors with their attitude, eventing, and on-brand grooming. Be responsible of Sales Process (Winner7) and other selling techniques.
• Implement and track the educational strategy across their team. Guarantee the knowledge on the benefits of the products and application techniques so the customers can get the most out of the products they are buying. Identify training needs.
• Implement and track the Retail Excellence strategy (merchandising, planograms, visuals, digital devices….)
• Drive business opportunities in alignment with Retail Manager to achieve results in their shop. Measure SO KPIS and track daily targets.
• Organize rosters in alignment with Retail Manager and track hours worked for payroll procedures.
• Coach the team and in alignment with Retail Manager provide feedback and support for professional development.
• You will ensure that the counter is always visually appealing and clean, your attention to detail will be impeccable.
• Cooperation with your colleagues, managers and retailer is key. Assisting your Retail Manager is fundamental.

Requirements…

• You’re passionate about exceptional service and luxury beauty. You’re approachable, friendly and thrive working in a team to create a positive working environment with your colleagues and for your clients on the counter.
• You have sufficient experience as Team Leader or as Senior Beauty Advisor.
• Team spirit mindset and abilities to influence/coach/manage others.
• Communication and training skills.
• Strong business/sales skills.
• Keeping up to date with the latest fragrance, cosmetic and skincare trends is a part of your daily routine, you ooze passion for all things beauty.

Support & Development…

• You will have the opportunity to attend L’Oreal Group and brand/s trainings. You will learn about the products and application techniques so you can pass this knowledge on to our customers and teams.
• · There are E-learning modules where you can develop your own skills further on a variety of topics.
• · You will benefit from L’Oréal learning opportunities so you can develop yourself

Benefits And Rewards….

• Competitive Salary & Commission Scheme.
• Access to 35 brands worth of products within our L’Oréal Staff Shop.
• Access to a wide range of benefits to enhance the lives of our people: Physical and Mental Health, Fitness, Pension, Life Assurance, L’Oréal Rewards….
• Employee Referral Bonuses
• Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on…L’Oréal for the future! #Beautythatmovestheworld

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome differences - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal

• Implement, develop and track the exceptional customer service experience across their team. Make sure all BAs are brand ambassadors with their attitude, eventing, and on-brand grooming. Be responsible of Sales Process (Winner7) and other selling techniques.
• Implement and track the educational strategy across their team. Guarantee the knowledge on the benefits of the products and application techniques so the customers can get the most out of the products they are buying. Identify training needs.
• Implement and track the Retail Excellence strategy (merchandising, planograms, visuals, digital devices….)
• Drive business opportunities in alignment with Retail Manager to achieve results in their shop. Measure SO KPIS and track daily targets.
• Organize rosters in alignment with Retail Manager and track hours worked for payroll procedures.
• Coach the team and in alignment with Retail Manager provide feedback and support for professional development.
• You will ensure that the counter is always visually appealing and clean, your attention to detail will be impeccable.
• Cooperation with your colleagues, managers and retailer is key. Assisting your Retail Manager is fundamental