Travelling Network Operations Technician

at  Tbaytel

COMPANY BIOGRAPHY

Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition programs, educational training, work-life balance and career growth opportunities.

POSITION SUMMARY

Under the general supervision of the Network Operations Supervisors, the Travelling Network Operations Technician is responsible for the installation, repair, testing, maintenance, and monitoring of equipment and facilities related to Tbaytel products and services within Tbaytel’s serving territory including Thunder Bay and all regional markets. The Travelling Network Operations Technician is end-to-end solution oriented and driven to provide a superior customer experience.

MINIMUM QUALIFICATIONS

• A completed degree or diploma in Electrical or Electronics, or equivalent from a University or College; or a demonstrated equivalent combination of post-secondary education, knowledge, and experience coupled with an active CCNA or JNCIA certification;
• Strong computer skills and a technical aptitude; and
• The ability to communicate with the public and fellow employees in a courteous and tactful manner.

PREFERRED QUALIFICATIONS

• Previous telecommunications experience in a technical role.
• Active JNCIA or CCNA certification.

• Installs, maintains, tests, repairs, and monitors network and customer premise equipment related to voice, internet, video, mobility and security services.
• Installs, maintains, tests, repairs, and monitors central office power equipment including, but not limited to DC power plants, batteries and cabling.
• Installs and maintains central office equipment including, but not limited to auxiliary framing, cable rack, fiber tray, and equipment cabinets.
• Installs, tests and repairs copper & fiber facilities.
• Performs and interprets diagnostic testing using hardware and software test tools to isolate network and customer troubles.
• Assists with investigation and diagnosis of issues related to network and customer premise equipment and performs escalation of issues to other groups as required.
• Creates, updates, and resolves network incident and customer trouble tickets, ensuring trouble resolution and customer communication is completed.
• Provides and updates as-built information to maintain records and drawings. Liaises with Engineering on work order revisions, construction status, design improvements, quality control and cost savings.
• Plans and coordinates scheduled work with approved contractors pertaining, but not limited to tower, electrical, road, grounds, building and commercial services installation and/or maintenance.
• Provides training and technical assistance to other employees as directed.
• Operates various types of power tools and telecommunications equipment.
• Maintains an up-to-date knowledge of and complies with all legislation and Tbaytel policies relevant to the position and the duties performed.
• Performs all other duties as assigned.