Treasury Management Sales Associate 2

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is currently seeking a strong candidate to join our team of professionals as a Treasury Management Associate (TMA).
The TMA will assist the Treasury Management Sales Consultants (TMSC) in revenue generating activities and collaborate with Treasury Management Implementation to oversee facilitation of banking services for corporate customers.

Role responsibilities are as follows:

• Assist customers with documentation to ensure a smooth implementation of new banking services.
• Identify opportunities to deepen existing customer relationships by offering solutions to meet identified needs.
• Clearly understand customer needs and expectations while delivering customer service in a knowledgeable, accurate and professional manner.
• Deal effectively and tactfully with customers in handling complaints, problems and general inquiries.
• Ensure work is completed in an efficient and accurate manner and understand that volume of work meets the expectations of the business.
• Plan, organize and prioritize work to meet deadlines.
• Foster collaboration with other groups by building credibility and trust.
• Have flexibility to accompany Treasury Management Sales Consultants on customer calls as needed/requested.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• One to three years of relevant experience, preferably in banking and/or customer service

PREFERRED SKILLS/EXPERIENCE

• Basic knowledge of treasury management products
• Ability to identify and resolve/escalate problems with minimal guidance
• Strong professional verbal and written communication skills
• Strong customer service skills
• Proficiency with Microsoft Office applications
• Existing knowledge of U.S. Bank platforms a plus

Role responsibilities are as follows:

• Assist customers with documentation to ensure a smooth implementation of new banking services.
• Identify opportunities to deepen existing customer relationships by offering solutions to meet identified needs.
• Clearly understand customer needs and expectations while delivering customer service in a knowledgeable, accurate and professional manner.
• Deal effectively and tactfully with customers in handling complaints, problems and general inquiries.
• Ensure work is completed in an efficient and accurate manner and understand that volume of work meets the expectations of the business.
• Plan, organize and prioritize work to meet deadlines.
• Foster collaboration with other groups by building credibility and trust.
• Have flexibility to accompany Treasury Management Sales Consultants on customer calls as needed/requested

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la