Treatment Coordinator

at  Docbraces

docbraces Moncton has an exciting full-time opportunity for a dynamic Sales Treatment Coordinator to join our passionate team in Moncton, NB. At Canadian Orthodontic Partners, we proudly support docbraces Moncton and our nationwide network of community-based clinics in providing exceptional, personalized orthodontic care.

REQUIREMENTS:

• Sales experience is required
• Customer Relationship Management is required
• Excellent interpersonal skills and impeccable verbal & written communication
• Self-motivated with the ability to work independently
• Strong influencing and negotiation abilities
• Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
• Dental experience considered an asset, but not required.
  We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted

• A treatment coordinator at docbraces is responsible for helping build self-esteem, one beautiful smile at a time!
• Welcome new clients with a friendly and enthusiastic approach. Ensure they feel welcomed, accommodated, and always encounter a 5-star experience.
• Determine the clients dental concerns and their goals to a healthy beautiful smile
• Manage all client calls and inquiries with a smile: appointments, confirmations, and administrative tasks while guide educational conversations about treatment options, providing clients with the necessary support and information to ensure they feel confident about starting their orthodontic journey
• Present treatment options, review payment plans, answer questions and overcome objections to motivate clients to start their smile journey
• Manage potential cancellations and overcome objections to motivate the client to keep their appointment
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps. Ensuring all clients leave with their next appointment booked.
• Tracking and maintaining daily, monthly and quarterly reporting to motivate clients to start their smile journey