Triage Support Practitioner

at  The University of Manchester

This is an exciting opportunity to join the University of Manchester Counselling and Mental Health Service. This university based service is a multi-disciplinary team of Counsellors, Senior Counsellors, Mental Health Practitioners, Triage Support Practitioners and Social Prescribers providing a range of mental health support and psychological interventions for both students and staff at the University of Manchester. The overarching focus is the delivery of high quality psychological and mental health support to enhance student and staff experience.
We are seeking a highly enthusiastic individual to offer a warm, empathic and psychologically informed first point of contact with the service. You will provide effective triage and screening for mental health and/or psychological difficulties and identify appropriate interventions, ranging from guidance, direction and support in utilising on-line wellbeing resources to identifying and responding to risk and/or other serious vulnerabilities and escalating this to senior colleagues as appropriate. You will also be able to take on a small case load offering 1-1 sessions aimed at enhancing mental health and psychological wellbeing through the provision psychoeducation and other psychological interventions. You will also take responsibility for a range of administrative tasks associated with initial triage and effective service delivery including booking appointments, electronic record keeping and signposting. You will also cover reception as part of the role.
You will have relevant training/ professional qualification in counselling, psychological interventions, mental health or similar, e.g. PWP Training, IAPT Low Intensity, Counselling, APIMH, Motivational Interviewing etc. and experience of psychological and mental health screening/ assessment alongside providing mental health/wellbeing support and brief psychological interventions within a ‘front line’ psychological or mental health service or University Mental Health/ Counselling/ Wellbeing Service.
Further information about the service can be found here: Counselling and Mental Health Service (The University of Manchester)
As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area.
What can you expect in return
The University will actively foster a culture of inclusion and diversity and will seek to achieve true equality of opportunity for all members of its community.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.
Any CV’s submitted by a recruitment agency will be considered a gift.

Please refer the Job description for details