Triage support work - Process Associate – English – On site Dublin

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Triage support work - Process Associate – English – On site Dublin
You will help Genpact build automation solutions which are scalable and consistent across global deployment.

Responsibilities

• Triage all the bugs coming from dogfooding, internal QA, crashbot, flytrap, customer reports, and other channels across product line of VR (which includes, but is not limited to Quest 2, Quest Pro, Stinson, and future product lines) AR (Stella, Supernova, & future product lines), and Companion apps (Twilight, View, and MWA)
• Services Description:

o Provide triage services on user bug reports which have minimal actionable details by running wider scenario coverage, a/b testing, and apply critical thinking to make bug actionable for engineer.
o Monitor release health by flagging launch-blockers and top issues across product line of VR & AR. Improve triage efficiency through buggins, automation efforts, and improved documentation, tooling, and logging.

o Manage feedback groups through at least one of the following mechanisms:

• Structured triage, replying to posts, or providing high level insights on a regular cadence.

Minimum Qualifications

Minimum qualifications we seek in you!

• Valid Years of Experience.

Preferred qualifications

• Strong technical skills with basic coding fluency in at least one major programming/scripting language
• Experience in command line tools and ability to review logs, derive root cause of bugs, develop test cases and plans etc.
• Strong critical thinking and deductive reasoning
• Strong communication skill with an ability to engage with stakeholders in a customer centric way
• Experience in customer service, help desk, support or other technical roles Preferred:
• Familiarity with gaming ecosystem and game design (object-oriented programming, designing in a 3D space, etc.).
• Understanding of software development process.
• Experience with commonly used bug tracking software such as Jira, Bugzilla, Mantis etc.
• Graduation from a coding academy or equivalent experience.

What can we offer?

• Attractive salary;
• Work in a multicultural environment;
• Various trainings (initiating, soft skills);
• Possibility of development;

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationIreland-Dublin
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 17, 2024, 1:17:39 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Triage all the bugs coming from dogfooding, internal QA, crashbot, flytrap, customer reports, and other channels across product line of VR (which includes, but is not limited to Quest 2, Quest Pro, Stinson, and future product lines) AR (Stella, Supernova, & future product lines), and Companion apps (Twilight, View, and MWA)
• Services Description