TRICARE Beneficiary Services Representative FLOATER- Vicenza, Italy

at  Leidos

MAKE A DIFFERENCE – JOIN OUR LEIDOS TRICARE TEAM BASED IN VICENZA, ITALY!

Are you looking for a rewarding opportunity? Leidos is accepting application for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

BASIC QUALIFICATIONS:

• Education:
• Bachelor’s degree in a related field OR;
• Associate’s degree in a related field PLUS 4 years of specialized experience OR;
• Major certification in a related field PLUS 4 years of specialized experience OR;
• High school diploma PLUS 8 years of specialized experience.
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Must have a Missione Visa and Soggiorno permit
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time

ESSENTIAL SKILLS:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

PREFERRED QUALIFICATIONS:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
• U.S. military healthcare delivery system or civilian managed care
• Medical or clinical environment
• MHS Genesis or civilian healthcare systems, medical claims

• Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.