Trilingual Customer Representative

at  Concentrix

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are trilingual. You have a high level of European Portuguese, Spanish and English (written and oral) (C1)
• Have excellent writing and communication skills coupled with empathy and team spirit
• Have the ability to upsell and cross-sell products effectively and like to achieve goals
• Are familiar with e-commerce platforms
• Have experience in customer service is advantage

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Engage with customers to provide technical support and guidance on Jewelry products through inbound calls, chats or emails.
• Identify opportunities to recommend complementary or higher-end products.
• Utilize sales techniques to enhance the customer’s purchase experience.
• Review requests, make appropriate decisions, and process accordingly.
• Work on continuous improvement for customer satisfaction.
• Drive revenue growth by identifying and closing sales opportunities with potential and existing customers.
• Stay updated on the latest jewelry trends, new arrivals, and product specifications.
• Provide detailed and accurate product information to customers.
• Build and maintain strong, long-lasting customer relationships.

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe