Troubleshooting technician

at  ALSTOM

Req ID:468977
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

EDUCATIONAL REQUIREMENTS

Mandatory:

• Trade Certificate in Electrical Engineering or Equivalent.

EXPERIENCE

Mandatory:

• Must have a minimum of 3 years of relevant experience in a similar role.

TECHNICAL SKILLS/KNOWLEDGE (IF REQUIRED)::

• Good communication skills.
• Trouble Shooting/Fault Finding
• Electrical Repairs,
• Ability to read and understand Technical Drawings,
• Microsoft Package
• To Disassemble and Reassemble
• Basic knowledge of Cubicle Technology
• Power electronics
• Supply Chain requirements. Understanding of interfacing functions
• Basic knowledge of converter technology
• Good knowledge and handling of PC-systems:
• Handling of data bases (Part lists, test- / failure- / repair-reports)
  You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

PURPOSE OF THE JOB

This position will be primarily responsible for the warranty, repair, maintenance and ongoing technical/testing support of the Cubicles in the Locomotive.
Focuses on parts/product safety and warranties for the customer. Carries out root cause analysis and resolution for customer issues.
Ensure that all customer warranty returns are analyzed and tested in detail to confirm the faults, collect root cause analysis and provide corrective feedback to resolve the issues. Provide sufficient detailed analysis and escalate to a higher level to determine trend analysis for warranty cost reduction activities, work on many sub-tasks of warranty management, with results impacting on decisions required to be taken at a senior level.

OTHER TASKS

• Perform any other task assigned to him/her by Project Warranty Coordinator & Project Manager.
• Updating of Warranties and Repair Data Bases