Trust and Safety Lead

at  Teleperformance Portugal

What you can expect
As a Trust & Safety (T&S) Lead, your main task will be to oversee, lead, manage and support the specialists team. You will have to ensure that the work is divided evenly and to the people with the expertise in the area while guaranteeing the job is well performed and the quality maintained.
If you feel like this is up your speed, then this may be the opportunity for you!

What you’ll do

• Lead and motivate employees to meet and exceed personal targets and team SLA’s (e.g. productivity & quality). Drive high performance culture.
• Communicate effectively with team members and stakeholder within the business
• Conduct regular one to ones, team meetings and performance reviews.
• Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management.
• Act as the first point of contact to manage team related issues and challenges e.g. attendance management, HR policy implementation.
• Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
• Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.

What you’ll need

• Post-secondary education in language or cultural studies is a major asset;
• Google drive (Docs, Sheets) management;
• Fluency English (minimum C1);
• Prior experience in Trust & Safety
• Team player with strong solving and conflict management skills;
• Above average reasoning and analytical skills.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Lead and motivate employees to meet and exceed personal targets and team SLA’s (e.g. productivity & quality). Drive high performance culture.
• Communicate effectively with team members and stakeholder within the business
• Conduct regular one to ones, team meetings and performance reviews.
• Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management.
• Act as the first point of contact to manage team related issues and challenges e.g. attendance management, HR policy implementation.
• Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
• Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives